At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and retention while driving business growth.
- Company: Dynamic, values-led company near Chester with a focus on client success.
- Benefits: Hybrid working, 25 days holiday, pension, private health insurance, and free lunches.
- Other info: Opportunity for career growth in a collaborative and innovative team.
- Why this job: Be the voice of clients and make a real impact in a supportive environment.
- Qualifications: Strong communication skills and experience in relationship management or client-facing roles.
Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals.
You'll be the voice of the client internally and the face of the company externally. You'll take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.
About the Role
- Role: Permanent, Full time
- Location: Pulford, near Chester
- Salary: Up to £35K per annum
- Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!!
Responsibilities
- Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
- Build deep, consultative relationships with key client stakeholders
- Understand client goals and align service delivery to meet those objectives
- Identify upsell opportunities and work closely with the commercial team to convert them
- Use data to track client success metrics and report on account health
- Troubleshoot issues, resolve concerns, and provide strategic solutions
- Deliver regular business reviews and performance updates to clients
- Collaborate with internal teams to ensure client feedback shapes service delivery
- Hit and exceed client retention and growth targets
Skills & Attributes
- Strong commercial awareness and a proven track record of working to targets.
- A natural communicator who builds rapport with ease.
- Analytical thinker who enjoys problem-solving and spotting trends in data.
- Experience in a client-facing, relationship management, or renewals-focused role.
- Proactive, solutions-oriented mindset - you don’t wait for problems to arise.
- Organised and detail-oriented, with strong time management skills.
- Comfortable presenting, leading meetings, and influencing senior stakeholders.
Locations
Client Relationship Manager in Cheshire, Chester employer: Robert Webb Recruitment
Join a dynamic and values-led company located near Chester, where your role as a Client Relationship Manager will be pivotal in nurturing long-term client partnerships. With a strong focus on employee well-being, enjoy benefits such as hybrid working, generous holiday allowances, and private health insurance, all within a supportive work culture that encourages personal and professional growth. This is an excellent opportunity for those looking to make a meaningful impact while advancing their career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Cheshire, Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Webb Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Webb Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in Cheshire, Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Webb Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Robert Webb Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Webb Recruitment!
How to prepare for a job interview at Robert Webb Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
