CUSTOMER SERVICE ADVISOR - Email & Socials
Salary: £26,672
Location: Warrington - fully office based - free parking
Hours: Full Time (40hrs)
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21:00 - 07:00 4 In 7 Rolling Rota
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15:30 - 00:00 5 In 7 Fixed Rota
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11:00 - 21:45 4 In 7 Fixed Rota
Startdate: 14th July 2025
Keywords: Customer Service, Advisor, Inbound Contacts, Online Account Queries
They are committed to providing a fun and safe environment for their customers while also ensuring a supportive and growth-oriented workplace for their employees. They are currently seeking a Customer Service Advisor to join their dedicated team based in Warrington.
Job Spec
- Servicing customer queries on a day-to-day basis
- Ensuring accounts are kept up-to-date and regulatory responsibilities are adhered to
- Working across many areas of the business
- Providing professional and friendly service via live chat, telephone, and email
- Accurately recording data, including adjustments, closures, and other processes
- Resolving all customer account queries efficiently and promptly
- Liaising internally with other departments to resolve customer queries
- Promptly raising any escalations to maintain customer satisfaction
- Staying up to date with current promotional campaigns, rules, and procedures
Person Spec
- Experience working in a fast-paced environment
- Ability to deliver best-in-class customer interactions
- Positive approach to learning new things
- Experience from customer-facing backgrounds is desirable but not essential
Benefits:
- Bonuses and incentives
- Enhanced maternity and paternity pay
- Discounts from diverse high street and online retailers
- Access to healthcare services, including mental health support
- Financial wellbeing package
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
