UX Writer/Content Designer

Reporting to: Head of Design

Duration: 6 months initially

Location: Manchester office + 2 days a month in London

Work model: Hybrid (3 days in the office, 2 from home)

Your Content/UX writing skills

• You're familiar with the gov.uk content guidelines, you know content best practice and you're an expert at writing for accessibility
• The ability to translate complex financial/investments concepts into simple, plain English language is your main strength
• You're able to produce different types of content (microcopy, conversational, product marketing, help/instructional) and you're able to adapt your content to the medium (writing for chatbot, web, mobile app, public website, logged-in dashboard, transactional journeys)
• You understand that consistency is important but also that, at times, breaking away from it is necessary to create meaningful content
• You contribute to research activities by helping with research plans, discussion guide, content for prototypes and insight synthesis
• You autonomously drive the production of content and lead the content sign-off process with Product, business stakeholders, legal and compliance
• You proactively engage with your immediate stakeholder group (PM, UX, Developers) but also other relevant SMEs (legal, compliance, business strategy, customer services, etc)
• You engage with the Design practice (content design + product design) through show and tell session and contribute to the betterment of the Content craft as a whole
• You understand UX, the Double Diamond and the Agile delivery mindset
• You work off hypothesis and problem statements
• You're proficient in Figma – this is our workspace and where you'll need to execute all design work

Your soft skills

• As our team is lean, you're able to work on multiple projects at the same time and are comfortable with content-switching
• You're an adaptable designer and you're able to flex your ways of working depending on the nature of projects and the team you work with (mixture of proactive and reactive work)
• You're able to work autonomously, you know what to do without being given specific tasks
• You're proactive, you take ownership of the work and you're constantly looking to help and add value
• You're curious, you relentlessly ask questions, you're obsessed with understanding how our products/operational processes work and you're keen to keep learning (whether that's insight or ways of working)
• You build trust and work in symbiosis with other designers in the team, through constant and proactive communication
• You're open-minded and selfless, you recognise that design is a team sport and you welcome scrutiny and design debates
• You're able to run the Design conversation, from conceptualisation to leading meetings and workshop, connecting with the relevant SMEs, sourcing customer insight, etc
• You're able to think strategically about your work and its impact beyond your immediate value stream
• You're thorough and considered in your decision making, you seek to understand the root cause of problems and you don't rush to solutions
• You're comfortable sharing and presenting your ideas and solutions

What this role isn't

Our team doesn't currently work on anything related to social media, blogging or content marketing.

Experience

• Minimum 4 years in the design space, writing for transactional journeys, apps, websites, dashboards, etc.
• Experience in finance, asset management or other regulated industries strongly recommended
• Recent experience in working on client acquisition/onboarding journeys would be a bonus

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.