Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support ecommerce performance and enhance customer journeys for a fast-growing beauty brand.
- Company: Exciting beauty brand focused on digital growth and customer experience.
- Benefits: Competitive salary, hybrid work, and opportunities for career development.
- Other info: Collaborative environment with a focus on innovation and growth.
- Why this job: Join a dynamic team and make a real impact in the beauty industry.
- Qualifications: Experience in ecommerce and a passion for digital trends.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stoke on Trent/ Hybrid
Salary: Competitive + benefits
Job Type: Full-time, Permanent
We are partnering with an exciting and fast-growing beauty brand to recruit a newly created Ecommerce & Customer Experience Coordinator position. This is a fantastic opportunity for someone who thrives in a fast-paced consumer brand environment and is passionate about ecommerce performance, customer journey optimisation, and driving online revenue growth.
This role has been created as part of the company's continued expansion and increasing investment in digital growth. The successful candidate will play a key role in improving onsite customer experience, increasing conversion rates, and supporting the wider ecommerce strategy alongside the marketing team.
The Opportunity
As Ecommerce & Customer Experience Coordinator, you will support the day-to-day performance of the brand's ecommerce platform while helping create a seamless and engaging customer journey from first visit through to purchase and retention. You'll work closely with marketing, creative, and commercial teams to optimise website content, improve customer engagement, analyse performance data, and identify opportunities to drive revenue growth.
This is an ideal opportunity for someone with a strong understanding of ecommerce and digital customer behaviour who is looking to grow their career within a modern beauty brand.
Key Responsibilities
- Support the ongoing optimisation and performance of the ecommerce website
- Monitor customer journey and identify opportunities to improve conversion rates and online sales
- Work closely with the marketing team on campaigns, launches, promotions, and customer engagement activity
- Analyse website performance, customer behaviour, and sales data to provide actionable insights
- Coordinate website updates including product launches, merchandising, content, and promotions
- Help improve onsite UX and customer experience across desktop and mobile
- Monitor customer feedback and support continuous improvement initiatives
- Assist with CRM and retention activity including email campaigns and customer engagement
- Support A/B testing and conversion optimisation initiatives
About You
- Previous experience within ecommerce, digital, online retail, or customer experience
- Strong understanding of ecommerce KPIs including conversion rate, AOV, and customer retention
- Analytical mindset with confidence interpreting performance data
- Experience working cross-functionally with marketing and creative teams
- Highly organised with strong attention to detail
- Passionate about beauty, consumer brands, and digital trends
- Proactive, commercially minded, and eager to contribute to growth
Ecommerce & Customer Experience Coordinator in Stafford employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce & Customer Experience Coordinator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and ecommerce industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous work in ecommerce and customer experience. Highlight any projects where you improved conversion rates or enhanced customer journeys. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching the company’s ecommerce strategies and recent campaigns. Be ready to discuss how you can contribute to their growth and improve customer experiences. Tailor your answers to reflect their brand values and goals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and genuinely interested in being part of their team.
We think you need these skills to ace Ecommerce & Customer Experience Coordinator in Stafford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit!
Show Your Passion for Ecommerce: We want to see your enthusiasm for ecommerce and customer experience shine through in your application. Share any relevant experiences or projects that highlight your understanding of online retail and how you can contribute to our growth.
Be Data-Driven: Since this role involves analysing performance data, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions or improve customer experiences in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our fast-growing beauty brand!
How to prepare for a job interview at Robert Walters
✨Know Your Ecommerce Metrics
Familiarise yourself with key ecommerce KPIs like conversion rates, average order value, and customer retention. Be ready to discuss how you've used these metrics in past roles to drive online sales and improve customer experiences.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed performance data to make informed decisions. Whether it's A/B testing or monitoring customer feedback, demonstrate your ability to turn insights into actionable strategies that enhance the customer journey.
✨Collaborate Like a Pro
Since this role involves working closely with marketing and creative teams, think of instances where you've successfully collaborated across departments. Highlight your communication skills and how you’ve contributed to team projects that improved ecommerce performance.
✨Stay Ahead of Digital Trends
Research current trends in the beauty industry and ecommerce. Be prepared to discuss how these trends can impact customer behaviour and what innovative ideas you might bring to the table to enhance the brand's online presence.