At a Glance
- Tasks: Deliver exceptional customer service and resolve complex queries with empathy.
- Company: Join a leading financial services company committed to diversity and innovation.
- Benefits: Earn £16 per hour, enjoy a supportive work environment, and develop your skills.
- Other info: Opportunity for professional growth and mentoring junior team members.
- Why this job: Make a real difference by enhancing customer experiences in a dynamic team.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 30000 - 32000 € per year.
Location: Solihull
Role Type: Contract - 3 months
Work Setup: Onsite - 5 days in Solihull (8am-4pm)
Salary: £16 per hour inclusive of holidays
Who We Are
Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.
What You'll Do
- Deliver exceptional service, handling sensitive and complex situations with empathy, and act as an escalation point for queries.
- Accurately administer LGHF mortgage business within agreed service levels to meet contractual and departmental requirements.
- Maintain strong relationships with internal and external stakeholders/customers, providing compliant, accurate, and cost-effective solutions to resolve queries.
- Analyse information to make informed decisions, prevent fraud, and ensure transactions comply with financial limits and guidelines.
- Use customer feedback and data to improve practices, enhance the customer experience, and implement effective solutions.
- Proactively detect and implement changes in regulatory and compliance requirements, including data protection, anti-money laundering, breaches, complaints, and control frameworks, integrating them into day-to-day operations.
- Apply understanding of relevant products and policies to accurately execute complex processes and support a wide range of customer needs.
- Ensure communications are clear, tailored, and actionable under Consumer Duty requirements.
- Take ownership of personal development by enhancing skills, staying current with industry standards, and mentoring junior team members.
What You Bring
- Minimum 5 GCSEs at grade C or above, including Maths and English.
- Strong attention to detail and computer literacy in Microsoft Office.
- Effective team player with strong verbal and written communication skills.
- Previous experience in financial services preferred.
- At least 1 year of experience in customer service and administration tasks.
- Open to candidates from any industry.
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us to discuss how we can support you.
Customer Service Representative in Solihull employer: Robert Walters
Legal & General Resources Limited is an exceptional employer located in Solihull, offering a dynamic and inclusive work environment that prioritises professional growth and collaboration. Employees benefit from competitive pay, a supportive culture that encourages innovation, and opportunities for personal development, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Legal & General Resources Limited. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle sensitive situations and complex queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your attention to detail and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any skills that match the job description, like attention to detail and communication skills.
Showcase Your Empathy:Since this role involves handling sensitive situations, it’s important to demonstrate your ability to empathise with customers. Share examples in your application where you've successfully resolved complex issues or provided exceptional service.
Be Clear and Concise:When writing your application, keep your language clear and to the point. Use bullet points for easy reading and ensure your communication is tailored to the role, reflecting an understanding of Consumer Duty requirements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you’ll be one step closer to joining our dynamic team!
How to prepare for a job interview at Robert Walters
✨Know the Company Inside Out
Before your interview, take some time to research Legal & General Resources Limited. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you handled complex customer queries or resolved issues with empathy. Highlighting these situations will demonstrate your ability to deliver exceptional service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer service scenarios. Practice your responses to common situations, focusing on your problem-solving skills and ability to maintain strong relationships with customers and stakeholders.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.
