At a Glance
- Tasks: Shape workforce planning by forecasting demand and optimising staff schedules.
- Company: Join a leading UK brand known for exceptional customer experiences.
- Benefits: Enjoy competitive salary, retail discounts, and strong focus on employee wellbeing.
- Other info: Collaborative culture with a focus on personal development and career advancement.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: 5+ years in workforce management and advanced Excel skills required.
The predicted salary is between 28000 - 42000 £ per year.
Job Title: Senior Resource & Capacity Planning Analyst
Salary: £35,000
Location: Warrington - Hybrid (onsite for training)
Contract: Permanent
Hours: Mon-Fri (between 8am-6pm)
Keywords: workforce management, capacity planning, contact centre forecasting, staff scheduling, service level optimisation, advanced Excel, reporting and analytics
Shape the future of workforce planning with your expertise
We\'re looking for a Senior Resource & Capacity Planning Analyst to join our central operations team in Warrington. In this role, you\'ll play a key part in making sure our contact centre runs efficiently - with the right people in the right place at the right time.
This is not an entry-level role. To succeed, you\'ll bring at least 5 years of proven workforce planning experience in a contact centre setting, plus advanced Excel skills to turn complex data into actionable insights.
What You\'ll Do
Forecast demand by analysing historic contact volumes, trends, and business drivers.
Build and maintain effective schedules that balance operational performance with employee wellbeing.
Produce clear, insightful reports using advanced Excel and workforce management tools.
Monitor real-time activity and make proactive adjustments to protect service levels.
Collaborate with leadership teams to plan offline activities (training, coaching, projects) while minimising operational disruption.
Identify risks, capacity gaps and opportunities, presenting actionable recommendations to senior stakeholders.
Uphold workforce management best practice and ensure data accuracy across systems.
What You\'ll Bring
Experience: 5+ years in workforce management/resource planning within a contact centre (75+ seats essential).
Technical Skills: Strong Excel (pivot tables, lookups, advanced formulas as a minimum; VBA/Power BI desirable).
Analytical Ability: Skilled at spotting trends and patterns in large datasets and making clear, evidence-based recommendations.
Influence & Communication: Confident in engaging and challenging stakeholders at all levels.
Adaptability: Thrives in a fast-paced environment, comfortable shifting priorities as demand changes.
Why Join Us?
We\'re one of the UK\'s most recognised brands, with a reputation for delivering exceptional customer experiences across both retail and digital channels. Here\'s what you can expect from us:
A supportive, inclusive culture where your expertise will be valued and recognised.
A strong focus on employee wellbeing, including retail discounts, enhanced family leave policies, and long-service recognition.
Opportunities for personal growth and career development in a national brand.
What\'s Next?
If you\'re ready to take your workforce planning career to the next level, we\'d love to hear from you.
Apply today - your next career move starts here.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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Senior Resource & Capacity Planning Analyst in Liverpool employer: Robert Walters
Join a leading UK brand in Warrington as a Senior Resource & Capacity Planning Analyst, where your expertise will be valued in a supportive and inclusive culture. Enjoy a strong focus on employee wellbeing with benefits like retail discounts and enhanced family leave policies, alongside ample opportunities for personal growth and career development within a dynamic environment. This is your chance to make a meaningful impact while advancing your career in workforce planning.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resource & Capacity Planning Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Resource & Capacity Planning Analyst role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your advanced Excel skills and workforce management knowledge. Be ready to discuss how you've used data to drive decisions in past roles. Practice common interview questions and think of examples that showcase your analytical abilities and stakeholder engagement.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one. Show them why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your fit for the Senior Resource & Capacity Planning Analyst position.
We think you need these skills to ace Senior Resource & Capacity Planning Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 5+ years of experience in workforce management. Use keywords from the job description like 'capacity planning' and 'staff scheduling' to catch our eye!
Show Off Your Excel Skills:Since advanced Excel skills are a must, don’t shy away from showcasing your expertise. Mention specific functions you’re comfortable with, like pivot tables and lookups, to demonstrate your analytical prowess.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain how your experience aligns with our needs and share examples of how you've optimised service levels in previous roles. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our central operations team!
How to prepare for a job interview at Robert Walters
✨Know Your Numbers
Make sure you brush up on your advanced Excel skills before the interview. Be ready to discuss how you've used pivot tables, lookups, and complex formulas in your previous roles. Prepare examples of how you've turned data into actionable insights, as this will show your analytical ability.
✨Showcase Your Experience
With at least 5 years in workforce management, you’ll want to highlight specific projects or challenges you've tackled in a contact centre setting. Think about times when you successfully forecasted demand or optimised service levels, and be prepared to share these stories.
✨Engage with Stakeholders
Since the role involves collaborating with leadership teams, practice how you would communicate your ideas and recommendations. Be ready to discuss how you've influenced decisions in the past and how you can engage stakeholders effectively in this new role.
✨Adaptability is Key
This position requires someone who thrives in a fast-paced environment. Prepare to discuss how you've managed shifting priorities and adapted to changes in demand. Share examples that demonstrate your flexibility and problem-solving skills in real-time situations.
