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For Companies At a Glance
- Tasks: Provide expert IT support and mentor junior technicians in a dynamic environment.
- Company: Join Robert Walters, a leading recruitment agency with a collaborative culture.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT operations and supporting diverse teams.
- Qualifications: 3+ years of macOS and Windows support experience required.
- Other info: Work in a vibrant London office with excellent career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Senior IT Support Technician (MDM/JAMF) role at Robert Walters. This is a temporary/part-time position (30 hours per week) in London, initially five days onsite, before moving to three days.
What you\’ll do
As a Senior IT Support Technician, you will play a pivotal role in ensuring smooth day-to-day operations for internal clients by providing expert guidance across desktop support, cloud applications, network infrastructure maintenance, and device management. Your responsibilities will include mentoring junior technicians, overseeing onboarding/offboarding activities, managing asset inventories, and delivering high-quality technical assistance for both macOS- and Windows-based environments. You will drive process improvements through IT projects and maintain robust documentation. By collaborating with teams across time zones, you will help ensure consistent service delivery and communicate clearly with non-technical staff. You will also conduct user training sessions and troubleshoot complex issues.
* A minimum of three years’ experience supporting macOS laptops or desktops in a professional setting is required for this role.
* Demonstrated proficiency supporting computers running macOS (10.14 onwards) as well as Windows 10/11 operating systems is essential.
* Hands-on experience with cloud-based email platforms such as Office 365 or Google Workspace along with mobile device management (iOS) is highly valued.
* Proven ability to communicate empathetically with non-technical colleagues while listening respectfully to their concerns is crucial for success.
* Experience configuring computers (both Windows and macOS), installing applications, setting up user accounts, and managing device security protocols is necessary.
* Practical knowledge of troubleshooting network infrastructure including wired/wireless networks, VoIP systems, and managed printing solutions (including basic printer maintenance) is expected.
* Familiarity with centralised management/MDM tools for operating system configuration/administration (e.g., JAMF Pro or Intune) is important for this position.
* Ability to follow written documentation accurately when performing tasks or adhering to established procedures is required.
* Exhibit leadership qualities by guiding less experienced technicians through complex issues while fostering a learning environment within the team.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Information Technology
Location
London
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Senior IT Support Technician (MDM/JAMF) employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician (MDM/JAMF)
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with fellow IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving macOS and Windows support. This will give potential employers a clear idea of what you bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to MDM tools like JAMF Pro. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support Technician (MDM/JAMF)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your experience with macOS and Windows, as well as any MDM tools like JAMF Pro. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since you'll be working with non-technical staff, it's important to demonstrate your ability to communicate clearly and empathetically. Use examples in your application that show how you've successfully helped colleagues in the past.
Detail Your Technical Expertise: Be specific about your technical skills! Mention your hands-on experience with cloud applications, network troubleshooting, and device management. We love seeing candidates who can back up their claims with real-world examples.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robert Walters
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and Windows operating systems, especially the versions mentioned in the job description. Be ready to discuss your hands-on experience with cloud-based platforms like Office 365 or Google Workspace, as well as MDM tools like JAMF Pro. This will show that you're not just familiar with the tech, but that you can really dive deep into troubleshooting and support.
✨Show Off Your Communication Skills
Since you'll be working with non-technical staff, it's crucial to demonstrate your ability to communicate complex ideas simply and empathetically. Prepare examples of how you've successfully explained technical issues to colleagues in the past. This will highlight your interpersonal skills and your ability to foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about common issues you've encountered in IT support and how you resolved them. Practising these scenarios will help you articulate your thought process during the interview, showcasing your expertise and leadership qualities.
✨Demonstrate Your Mentoring Experience
As a Senior IT Support Technician, mentoring junior technicians is part of the role. Be prepared to discuss your experience in guiding less experienced team members. Share specific instances where you helped someone overcome a challenge or improve their skills, as this will illustrate your leadership capabilities and commitment to team development.
