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- Tasks: Provide expert IT support, mentor junior techs, and manage device security.
- Company: Join a dynamic client in the Mergers & Acquisition space, making an impact.
- Benefits: Enjoy flexible hours (20-30 per week) and potential remote work options later.
- Why this job: Be part of a collaborative team, enhancing your skills in a fast-paced environment.
- Qualifications: 3+ years supporting macOS and Windows; strong communication and troubleshooting skills required.
- Other info: Initial 5 days onsite in London, transitioning to 3 days later.
The predicted salary is between 30000 - 42000 £ per year.
I'm looking for a Senior IT Support Specialist to focus mainly on JAMF/MDM support with 25% of the role being Windows machine focused. This is a temporary/part time (20-30hrs per week) position with a client in the Mergers & Acquisition space. The role will be 5 days onsite in London initially before moving to 3 days at a later period.
What you'll do:
- Play a pivotal role in ensuring smooth day-to-day operations for internal clients by providing expert guidance across desktop support, cloud applications, network infrastructure maintenance, and device management.
- Mentor junior technicians, oversee critical onboarding/offboarding activities, manage asset inventories efficiently, and deliver high-quality technical assistance for both macOS- and Windows-based environments.
- Drive process improvements through active participation in IT projects while maintaining robust documentation practices.
- Collaborate with various teams across different time zones to guarantee consistent service delivery throughout the organisation.
- Communicate clearly with non-technical staff members, conduct user training sessions, and troubleshoot complex issues.
Requirements:
- A minimum of three years' experience supporting macOS laptops or desktops in a professional setting.
- Demonstrated proficiency supporting computers running macOS (10.14 onwards) as well as Windows 10/11 operating systems.
- Hands-on experience with cloud-based email platforms such as Office 365 or Google G-Suite along with mobile device management (iOS).
- Proven ability to communicate empathetically with non-technical colleagues while listening respectfully to their concerns.
- Experience configuring computers (both Windows and macOS), installing applications, setting up user accounts, and managing device security protocols.
- Practical knowledge of troubleshooting network infrastructure including wired/wireless networks, VoIP systems, managed printing solutions (including basic printer maintenance).
- Familiarity with centralised management/MDM tools for operating system configuration/administration (e.g., JAMF Pro or Intune).
- Ability to follow written documentation accurately when performing tasks or adhering to established procedures.
- Exhibit leadership qualities by guiding less experienced technicians through complex issues while fostering a nurturing learning environment within the team.
Senior IT Support Technician employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Familiarise yourself with JAMF and MDM tools, as these are crucial for the role. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to mastering these technologies.
✨Tip Number 2
Network with professionals in the IT support field, especially those who have experience in Mergers & Acquisitions. Attend industry meetups or webinars to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to showcase your communication skills during interviews. Practice explaining technical concepts in simple terms, as you'll need to interact with non-technical staff regularly. This will highlight your ability to bridge the gap between tech and users.
✨Tip Number 4
Research the company and its culture, particularly in the context of Mergers & Acquisitions. Understanding their specific needs and challenges can help you tailor your discussions and show how you can add value to their team.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in JAMF/MDM support and Windows environments. Use specific examples to demonstrate your proficiency with macOS and Windows operating systems.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to mentor junior technicians and your experience in troubleshooting complex issues.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with non-technical staff. This is crucial for the role, so highlight any user training sessions or support you’ve provided.
Highlight Leadership Experience: If you have experience guiding less experienced technicians, make sure to include this in your application. Discuss how you fostered a learning environment and contributed to team success.
How to prepare for a job interview at Robert Walters
✨Showcase Your JAMF/MDM Expertise
Since the role focuses heavily on JAMF and MDM support, be prepared to discuss your hands-on experience with these tools. Highlight specific scenarios where you've successfully implemented or troubleshot MDM solutions.
✨Demonstrate Cross-Platform Proficiency
Make sure to emphasise your experience with both macOS and Windows systems. Be ready to provide examples of how you've managed and supported both environments, especially in a professional setting.
✨Communicate Clearly with Non-Technical Staff
Given the importance of clear communication in this role, practice explaining technical concepts in simple terms. Prepare to share instances where you've effectively trained or assisted non-technical colleagues.
✨Highlight Leadership and Mentoring Skills
As you'll be mentoring junior technicians, be ready to discuss your leadership style. Share experiences where you've guided others through complex issues and fostered a supportive learning environment.
