Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and ensure quality standards are met daily.
- Company: Join a dynamic team in Wythenshawe focused on customer satisfaction.
- Benefits: Enjoy flexible working opportunities and a supportive team environment.
- Why this job: Make a real impact by improving customer experiences and ensuring compliance.
- Qualifications: Customer service experience and a passion for quality assurance are essential.
- Other info: This is a permanent, onsite role with a competitive salary.
The predicted salary is between 24000 - 36000 £ per year.
QUALITY AND COMPLAINTS OFFICER
Salary: up to £30k doe
Location: Wythenshawe – ONSITE role
Contract: Permanent
Hours: Mon-Fri (35hrs)
Keywords: customer service, complaints resolution, quality assurance, regulatory compliance, data protection, collaborative environment, supportive team, flexible working opportunities
An exciting opportunity has arisen for a Quality and Complaints Officer to join a highly…
Quality & Complaints Officer employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Complaints Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Quality & Complaints Officer. Understanding customer service principles and complaints resolution techniques will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research common quality assurance practices and regulatory compliance standards relevant to our industry. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle complaints effectively and improve quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Quality & Complaints Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Quality & Complaints Officer. Highlight your experience in customer service, complaints resolution, and quality assurance in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your knowledge of regulatory compliance and data protection, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your ability to work in a collaborative environment. Mention specific examples of how you've successfully resolved complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Robert Walters
✨Understand the Role
Make sure you have a clear understanding of what a Quality & Complaints Officer does. Familiarise yourself with key responsibilities such as complaints resolution and quality assurance, so you can discuss how your skills align with these tasks.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Be ready to discuss specific situations where you successfully resolved complaints or improved quality, as this will demonstrate your capability in the role.
✨Know the Regulations
Brush up on relevant regulatory compliance and data protection laws that pertain to the industry. Being knowledgeable about these regulations will show your commitment to maintaining high standards and your readiness to handle sensitive information.
✨Emphasise Team Collaboration
Since the role involves working in a supportive team environment, be prepared to talk about your experience in collaborative settings. Highlight instances where you worked effectively with others to achieve common goals, as this will resonate well with the interviewers.
