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- Tasks: Handle customer complaints and ensure quality assurance in a supportive team environment.
- Company: Join a dynamic company focused on customer satisfaction and regulatory compliance.
- Benefits: Enjoy flexible working opportunities and a competitive salary of up to £30k.
- Why this job: Make a real impact by improving customer experiences and working collaboratively with a passionate team.
- Qualifications: No specific qualifications required, just a passion for customer service and problem-solving.
- Other info: This is a permanent, onsite role in Wythenshawe, working Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
QUALITY AND COMPLAINTS OFFICER
Salary: up to £30k doe
Location: Wythenshawe – ONSITE role
Contract: Permanent
Hours: Mon-Fri (35hrs)
Keywords: customer service, complaints resolution, quality assurance, regulatory compliance, data protection, collaborative environment, supportive team, flexible working opportunities
An exciting opportunity has arisen for a Quality and Complaints Officer to join a highly…
Locations
Quality & Complaints Officer employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Complaints Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Quality & Complaints Officer. Understanding customer service principles and complaints resolution techniques will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the quality assurance and customer service fields. Engaging with others in similar roles can provide insights into the industry and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving complaints resolution and quality assurance. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Showcase your ability to work collaboratively in a team environment. Highlighting your experience in supportive roles can set you apart, as this position values teamwork and flexibility.
We think you need these skills to ace Quality & Complaints Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Quality & Complaints Officer. Highlight your experience in customer service, complaints resolution, and quality assurance in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your knowledge of regulatory compliance and data protection, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your ability to work in a collaborative environment. Mention specific examples of how you've successfully resolved complaints or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Quality & Complaints Officer.
How to prepare for a job interview at Robert Walters
✨Understand the Role
Make sure you have a clear understanding of what a Quality & Complaints Officer does. Familiarise yourself with key responsibilities such as complaints resolution and quality assurance, as well as the importance of regulatory compliance.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've effectively resolved complaints and ensured customer satisfaction in previous roles.
✨Demonstrate Collaborative Spirit
Since this role involves working in a supportive team environment, be prepared to discuss how you work collaboratively with others. Share instances where teamwork led to successful outcomes in handling complaints or improving quality.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to quality assurance and how they handle complaints, showing your genuine interest in their processes and culture.
