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For Companies At a Glance
- Tasks: Handle customer complaints and ensure quality standards are met daily.
- Company: Join a dynamic team focused on customer satisfaction and quality assurance.
- Benefits: Enjoy flexible working opportunities and a supportive team environment.
- Why this job: Make a real impact by improving customer experiences and ensuring compliance.
- Qualifications: Customer service experience and a passion for problem-solving are essential.
- Other info: This is a permanent, onsite role in Wythenshawe with a competitive salary.
The predicted salary is between 24000 - 36000 £ per year.
QUALITY AND COMPLAINTS OFFICER
Salary: up to £30k doe
Location: Wythenshawe – ONSITE role
Contract: Permanent
Hours: Mon-Fri (35hrs)
Keywords: customer service, complaints resolution, quality assurance, regulatory compliance, data protection, collaborative environment, supportive team, flexible working opportunities
An exciting opportunity has arisen for a Quality and Complaints Officer to join a highly…
Quality & Complaints Officer employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Complaints Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Quality & Complaints Officer. Understanding customer service principles and complaints resolution techniques will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the quality assurance and customer service fields. Engaging with others in similar roles can provide insights into the industry and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with regulatory compliance and data protection. Being able to articulate your understanding of these areas will show that you are well-equipped for the role.
✨Tip Number 4
Highlight your ability to work collaboratively in a team environment. Share examples of how you've successfully worked with others to resolve issues, as this is crucial for a supportive workplace like ours.
We think you need these skills to ace Quality & Complaints Officer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Quality & Complaints Officer. Highlight your experience in customer service, complaints resolution, and quality assurance in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your knowledge of regulatory compliance and data protection, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your ability to work in a collaborative environment. Mention specific examples of how you've successfully resolved complaints or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Quality & Complaints Officer.
How to prepare for a job interview at Robert Walters
✨Understand the Role
Make sure you thoroughly understand what a Quality & Complaints Officer does. Familiarise yourself with key responsibilities like complaints resolution and quality assurance, as well as the importance of regulatory compliance.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've effectively resolved complaints and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Quality assurance requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference in your work, especially in relation to data protection and compliance.
✨Emphasise Team Collaboration
This role involves working in a supportive team environment. Be prepared to talk about your experience in collaborative settings and how you contribute to a positive team dynamic.
