Professional Indemnity Lawyer

This role sits at the heart of the firm\’s Risk Legal Team, offering you the chance to make a meaningful impact by supporting the management of professional liability claims, insurance matters, and regulatory compliance. The organisation is deeply committed to fostering an inclusive, supportive environment where every team member can thrive and feel valued. With a flexible hybrid working model and a culture that prioritises empathy, collaboration, and clarity, this is your chance to contribute to a forward-thinking legal practice that values both people and purpose.

• Join a collaborative Risk Legal Team dedicated to upholding the highest standards of client service, integrity, and respect across all aspects of legal risk management.
• Benefit from a flexible hybrid working arrangement (60/40 office/remote split), designed to support your work-life balance while ensuring you remain connected with colleagues and clients.
• Be part of an organisation that champions diversity, inclusion, and responsible business practices-where your contributions are recognised and your professional growth is supported.

What you\’ll do:

As a Professional Indemnity Lawyer within this esteemed legal practice, you will play a pivotal role in safeguarding the firm\’s reputation by managing professional liability claims and supporting insurance processes. Your day-to-day activities will involve investigating client complaints with diligence, drafting comprehensive responses that uphold high standards of client service, and collaborating closely with senior leaders on complex claims. You will be instrumental in maintaining robust records for all ongoing matters while liaising with external bodies such as the Legal Ombudsman. In addition to supporting insurance notifications and renewals, you will assist in internal investigations led by the General Counsel.

Your ability to navigate contentious issues-whether arising from client interactions or supplier relationships-will be crucial. Success in this position requires not only technical expertise but also strong interpersonal skills; you will work alongside colleagues at all levels to ensure compliance with regulatory requirements while contributing positively to an inclusive team environment.

• Assist the Head of Professional Liability with the reporting and management of professional indemnity claims, ensuring timely and accurate handling throughout each stage.
• Investigate client complaints thoroughly and draft clear, well-reasoned responses that reflect the firm\’s commitment to client care and regulatory compliance.
• Support the resolution of claims by managing simpler matters directly or instructing external counsel on more complex issues as required.
• Maintain meticulous records of all complaints and associated deadlines, ensuring nothing is overlooked in the process.
• Liaise effectively with the Legal Ombudsman on relevant cases, representing the firm\’s interests with professionalism and clarity.
• Contribute to insurance notifications and renewals by gathering necessary information and assisting with documentation under the guidance of the Head of Professional Liability.
• Work closely with the General Counsel on internal investigations as well as regulatory inquiries, providing reliable support in sensitive situations.
• Assist with contentious matters involving disputes between the firm and its suppliers or other third parties as they arise.
• Ensure full compliance with all relevant legal and regulatory obligations, including those set out by the Solicitors Regulation Authority (SRA) Standards and Regulations.
• Collaborate with colleagues across departments to share knowledge, promote best practices in risk management, and foster a culture of continuous improvement.

What you bring:

To excel as a Professional Indemnity Lawyer in this role, you will bring substantial experience from either private practice or an in-house setting where you have managed civil or commercial litigation matters. Your background should include significant exposure to professional negligence cases-ideally involving claims against solicitors-and familiarity with insurance coverage issues relevant to professional indemnity. You will possess excellent analytical skills for investigating complaints thoroughly and drafting persuasive written responses.

• Qualified solicitor or barrister with at least 5-7 years\’ experience in civil or commercial litigation within a reputable law firm or in-house legal department.
• Demonstrated expertise in professional negligence work, ideally involving claims against solicitors or similar professionals.
• Proven experience handling insurance coverage issues related to professional indemnity risks is highly desirable.
• A track record of managing claims processes from initial investigation through resolution or escalation as appropriate.
• Excellent written communication skills for drafting detailed responses to complaints and preparing documentation for insurance purposes.
• Strong organisational abilities enabling you to keep accurate records of multiple ongoing matters while meeting critical deadlines.
• Ability to work independently using your own initiative yet collaborate effectively within a wider team structure when required.
• Experience articulating complex or difficult messages clearly to stakeholders at all levels through effective communication strategies.
• Resilience and flexibility in approach; able to respond constructively to changing priorities or unexpected challenges within a busy legal environment.
• Familiarity with SRA Standards & Regulations as well as broader regulatory frameworks governing legal practice.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates