Payments Team Leader

Payroll Manager
Location: Cardiff
Role Type: Permanent
Work Setup: Hybrid – 1 day in office per week
Salary: £45K – 60K

Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Who You Will Work With
Our client is a British multinational company in the financial services and asset management sector. They provide a variety of products and services catering to both individual and institutional clients and is recognized for its commitment to social responsibility and sustainability.

What you'll do:
* Ensure timely, accurate payments and HMRC reporting with proper controls, confirming all tasks are completed and team engagement remains high.
* Oversee escalation and resolution of complex issues, ensuring proper logging, root cause analysis, and continual improvement.
* Support colleagues by sharing knowledge and training on processes, ensuring process documentation, change control, and regular skills matrix reviews.
* Oversee and develop the team to deliver business objectives, ensuring progress is documented and policies are followed.
* Embed Conduct Risk in daily operations, ensuring processes and controls consistently deliver good customer outcomes.

What you'll bring:
* Knowledge of the Payroll and Pensions industry
* Proven experience managing high-volume pension payrolls (10,000+)
* Proven ability to prioritise and manage queries whilst considering team performance and activities
* Ability to analyze and interpret financial processes
* Proven ability to build relationships and influence effectively in complex environments.
* Proactive team player with strong people management skills, skilled in troubleshooting and issue resolution.

What's Next:
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.