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For Companies At a Glance
- Tasks: Manage live ticketing and payment systems, ensuring maximum uptime and rapid incident resolution.
- Company: Dynamic company in Manchester with a focus on operational excellence.
- Benefits: Flexible working, strong pension, and opportunities for professional development.
- Why this job: Lead critical operations that keep revenue flowing and enhance customer experience.
- Qualifications: Experience in high-volume payment systems and strong incident management skills.
- Other info: Join a supportive culture with senior visibility and influence across the organisation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester - hybrid (2 days in the office)
Contract: Permanent, Full Time
The Opportunity
We are looking for an experienced Ticketing Operations Manager with a strong background in live payments or ticketing environments, where system availability is business-critical and downtime directly impacts revenue. This role is ideal for someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents, ensuring rapid resolution, minimal financial impact, and continuous service improvement.
Why This Role Is Critical
Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing. As Ticketing Operations Manager, you will:
- Protect revenue by ensuring maximum uptime across all payment and ticketing channels
- Lead major incident response for payment and ticketing failures
- Own operational performance across systems used by millions of customers
- Manage and develop a high-performing operations and incident management team
This is a senior operational leadership role with real accountability and influence.
Key Responsibilities
- Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including:
- Mobile ticketing apps
- Smartcards
- EMV / contactless payments
- Lead incident response calls
- Coordinate internal teams, vendors, merchant acquirers, and third parties
- Drive rapid resolution to minimise revenue loss and customer impact
What We're Looking For
- Proven experience managing live, revenue-generating payment systems (ticketing, retail payments, transport, ecommerce, or similar).
- Strong background in incident management for high-availability systems, where outages have immediate financial impact.
- Demonstrated experience leading teams (operations, support, or incident management).
- Hands-on understanding of payment technologies such as:
- EMV / contactless
- Transaction processing systems
What Sets This Role Apart
- A genuine opportunity to own and protect live revenue systems
- Senior visibility and influence across technology, operations, and customer experience
- Flexible working and a supportive, inclusive culture
- Strong pension and ongoing professional development
- A leadership team that values operational excellence and accountability
Apply Now
If you come from a live ticketing or retail payments background, thrive in high-pressure environments, and have a proven track record of leading teams through major incidents, we'd love to hear from you. This role is about keeping the money flowing, the systems live, and the customers moving.
Ticketing Operations Manager in Manchester employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ticketing and payment industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with incident management and high-availability systems. Share specific examples of how you've led teams through crises and kept revenue flowing.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of payment technologies and compliance standards. Be ready to discuss how you’ve managed operational performance and incident responses in past roles. Confidence is key!
We think you need these skills to ace Ticketing Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Ticketing Operations Manager. Highlight your experience in live payment systems and incident management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about ticketing and payment systems. Share your experiences leading teams through incidents and how you’ve protected revenue in high-pressure situations. Make it personal!
Showcase Your Technical Know-How: We want to see your understanding of payment technologies like EMV and contactless systems. Mention any relevant certifications or tools you've used in your previous roles. This will help us see how you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Robert Walters
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the ticketing and payment systems mentioned in the job description. Familiarise yourself with EMV/contactless payments and mobile ticketing apps, as well as any relevant incident management tools. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Prepare for Incident Management Scenarios
Since this role involves leading major incident responses, think about past experiences where you've managed critical incidents. Be ready to discuss specific examples, including how you coordinated teams and resolved issues quickly. This will demonstrate your ability to handle pressure and make decisions when it matters most.
✨Showcase Your Leadership Skills
As a Ticketing Operations Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've developed high-performing teams in the past. Highlight any coaching or mentoring experiences, as well as how you've driven accountability within your teams.
✨Understand the Financial Impact
This role is all about protecting revenue, so it's crucial to understand how downtime affects financial performance. Be prepared to discuss how you've monitored system availability and performance in previous roles, and how you've reported on operational impacts to senior stakeholders. This will show that you grasp the business-critical nature of the position.
