At a Glance
- Tasks: Guide clients through seamless payroll transitions and ensure exceptional support.
- Company: Forward-thinking organisation in Manchester focused on employee wellbeing.
- Benefits: Enhanced holiday entitlements, paid birthday leave, private healthcare, and discounted gym memberships.
- Other info: Enjoy a dynamic workplace with opportunities for professional fulfilment.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in customer onboarding, payroll knowledge, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Payroll Onboarding Consultant to join a forward-thinking organisation in Manchester, where your expertise will ensure that clients experience a seamless transition to a new payroll system. In this pivotal role, you will be the dedicated point of contact for customers embarking on their payroll journey, guiding them through every step with care and professionalism.
As a Payroll Onboarding Consultant based in Manchester, you will play an integral role in welcoming new clients onto the payroll platform. Your day-to-day activities will involve orchestrating smooth transitions from previous providers by planning each onboarding project with precision. You will serve as the primary liaison for clients, answering queries, providing updates, and ensuring they feel supported at every stage.
Specific duties include:
- Plan and execute customer onboarding projects for payroll services efficiently, ensuring all milestones are met within agreed timelines.
- Act as the main point of contact for clients during their transition period, delivering exceptional customer service and building positive relationships.
- Balance all payroll onboarding data accurately by reviewing static data, cumulative year-to-date balances, and comparing previous payment submissions.
- Clearly explain the onboarding process to customers through regular project sessions and timely update meetings, ensuring transparency at every stage.
- Complete data migration documents thoroughly and check all information meticulously during data gathering and loading processes.
- Assist with processing parallel runs to ensure all results align with those from previous payroll providers, maintaining accuracy throughout.
- Manage multiple onboarding projects simultaneously by prioritising tasks based on client needs and business objectives.
- Maintain strict confidentiality regarding all client information in line with company policies and industry standards.
To excel as a Payroll Onboarding Consultant, you will bring proven experience from roles involving customer onboarding, ideally within payroll or finance settings, where you have handled complex data migrations or reconciliations.
Ideally you will have experience in the following areas:
- Previous experience in customer onboarding within a payroll or finance-related role is highly desirable, especially if you have managed data loads, reconciliations, parallel runs or go-live authorisations.
- A solid understanding of UK payroll legislation and tax regulations is essential for success in this position.
- Familiarity with SaaS platforms is advantageous; ideally you will also have some awareness of HR or payroll systems functionality.
- Basic project management abilities are important for juggling multiple onboarding assignments effectively.
- Excellent written and verbal communication skills are required to keep clients informed and engaged throughout their journey.
- Demonstrated ability to build rapport with clients while maintaining positive long-term relationships is vital.
This organisation stands out as a true champion of employee wellbeing and professional fulfilment. Staff enjoy enhanced holiday entitlements that increase with length of service alongside paid birthday leave, a thoughtful touch that recognises personal milestones. After five years' service, employees benefit from private healthcare cover as well as increased pension contributions that reward loyalty over time. The company offers access to health support services such as Health Shield and Employee Assistance Programmes (EAP), plus group life insurance for added peace of mind. Office-based staff can take advantage of free fruit daily along with discounted gym memberships at local health clubs, promoting healthy lifestyles both inside and outside work hours.
If you are ready to make a real impact by supporting clients through their payroll transformation journey and want to grow your career within a truly supportive environment, this could be your next move!
Apply today by clicking on the link provided; your future as a Payroll Onboarding Consultant awaits!
Payroll Onboarding Consultant in Manchester employer: Robert Walters
Join a leading organisation in the UK property and infrastructure sector as a Legal Director - Construction and Development, where you will be part of a dynamic team that values collaboration and innovation. With a hybrid working model, competitive salary, and opportunities for professional growth, this role offers a unique chance to influence major projects while enjoying a supportive work culture that prioritises employee well-being and development. Located in Cheshire, you will benefit from a vibrant community and access to a wealth of resources in the construction and development field.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Onboarding Consultant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Walters. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Walters before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Payroll Onboarding Consultant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Walters:Your cover letter is your chance to shine! Tell us why you want to work at Robert Walters specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Walters!
How to prepare for a job interview at Robert Walters
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
