At a Glance
- Tasks: Lead client communications strategy and enhance engagement through innovative messaging.
- Company: Join Robert Walters, a trusted global talent solutions business.
- Benefits: Hybrid work setup, inclusive culture, and opportunities for professional growth.
- Other info: Inclusive recruitment process with support available for all candidates.
- Why this job: Make a real impact in financial services while collaborating with diverse teams.
- Qualifications: 7+ years in client communications, ideally in financial services, with MarTech experience.
The predicted salary is between 36000 - 60000 £ per year.
Work Setup: Hybrid - 3 days in the office
Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
The Role
Our client is a global financial services firm providing a range of investment and wealth management solutions to clients and organisations worldwide.
What you'll do:
- Lead the development and execution of the UK Personal Investor client communications strategy, covering service messaging, client journeys, and targeted behavioural engagement initiatives.
- Define and track communication KPIs, using insights and client feedback to refine strategies and improve engagement, satisfaction, and overall client value.
- Design and implement communication plans that support business priorities while ensuring clear, consistent, and compliant messaging across all client touchpoints.
- Partner with Marketing Technology and Technology teams to define requirements and deliver integrated communication capabilities across multiple channels.
- Establish and manage governance frameworks, including the communications calendar and central communications library, ensuring transparency, alignment, and appropriate prioritisation of client messaging.
- Collaborate with cross-functional teams across Client Experience, Strategy, Marketing, Operations, Technology, and Compliance while managing communication risk, handling sensitive client issues, and leading a team of communications specialists.
What you bring:
- Minimum of 7 years' experience in client communications, marketing communications, or a similar role, ideally within financial services.
- Mandatory experience working with Marketing Technology (MarTech) ecosystems.
- Strong understanding of CRM systems and communication platforms used for multi-channel client engagement.
- Experience with Adobe and Salesforce is desirable.
- Excellent written and verbal communication skills with the ability to simplify complex information.
- Strong stakeholder management, organisational, and problem-solving skills, with the ability to work effectively across cross-functional teams.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
Client Communications Manager in Manchester employer: Robert Walters
As an EMEA Learning Architect at our company, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer comprehensive training programmes, flexible working arrangements, and a collaborative environment that encourages innovation and creativity. Located in a vibrant city, our office provides unique networking opportunities and access to industry leaders, making it an excellent place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Communications Manager in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Robert Walters. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Communications Manager in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Robert Walters.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Robert Walters's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Robert Walters
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Robert Walters.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Robert Walters will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Robert Walters employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
