At a Glance
- Tasks: Become the product expert and deliver engaging training to teams and customers.
- Company: Innovative FMCG business with a collaborative and supportive culture.
- Benefits: Competitive salary, career progression, and the chance to influence product innovation.
- Other info: Exciting opportunity to work closely with innovative products and diverse teams.
- Why this job: Combine your technical skills with customer engagement in a dynamic role.
- Qualifications: Experience in R&D, product development, or technical support is essential.
The predicted salary is between 32500 - 32500 £ per year.
Location: Manchester (4 days onsite)
Salary: £32,500
Contract: Permanent
We're recruiting on behalf of an innovative FMCG business seeking a Product Trainer & Consumer Care Specialist to become the technical expert behind its growing product portfolio. This is an exciting opportunity for someone with a background in Research & Development (R&D), Product Development, Chemistry or a technical consumer products environment who enjoys working with people and wants to use their expertise in a more varied, customer-facing role. You'll bridge the gap between product innovation and the customer experience, delivering engaging product training, supporting consumers, collaborating with retailers and feeding valuable insights back to the business to influence future product development.
The Role
- Become the subject matter expert across the company's product portfolio.
- Deliver engaging product training to internal teams, retailers and external partners.
- Conduct product demonstrations and presentations, both in person and virtually.
- Respond to consumer enquiries, providing practical product advice and technical support.
- Create training materials, product guides and educational content.
- Build strong relationships with retailers, distributors and customers to improve product understanding.
- Develop and support an online customer community where users can access expert advice and share experiences.
- Work closely with the Research & Development and wider commercial teams, ensuring customer feedback helps shape future product improvements and innovation.
- Support new product launches by communicating product features, benefits and best practice.
- Keep up to date with new product developments, industry trends and technical knowledge.
About You
We're looking for someone who combines technical knowledge with excellent communication skills. You could currently be working in:
- Research & Development (R&D)
- Product Development
- Technical Support
- Product Training
- Technical Customer Service
- Chemistry or Scientific Research
- Specialist Cleaning, Household Care, Laundry Care or another FMCG manufacturing environment
You'll also have:
- Previous experience within an R&D, Product Development or technical role.
- The ability to explain technical information clearly to a range of audiences.
- Excellent communication and presentation skills.
- Confidence delivering training sessions and product demonstrations.
- Strong problem-solving and analytical skills.
- A genuine passion for learning and becoming a product expert.
- Excellent organisational skills with strong attention to detail.
- A collaborative approach and the ability to build relationships across customers, retailers and internal teams.
Why Apply?
This is a fantastic opportunity to move into a varied role where no two days are the same. You'll have the chance to:
- Become the recognised expert for an innovative product range.
- Work closely with Research & Development and influence future product innovation.
- Combine technical expertise with training, customer engagement and product support.
- Join a collaborative and supportive FMCG business where your ideas and knowledge will be valued.
- Develop your career within a growing organisation offering genuine progression opportunities.
Interested? If you're looking for a role where you can combine your technical expertise with training, customer engagement and product innovation, we'd love to hear from you. Apply today for a confidential conversation.
Product Trainer & Consumer Care Specialist in London employer: Robert Walters
Join a leading organisation in the UK property and infrastructure sector as a Legal Director - Construction and Development, where you will be part of a dynamic team that values collaboration and innovation. With a hybrid working model, competitive salary, and opportunities for professional growth, this role offers a unique chance to influence major projects while enjoying a supportive work culture that prioritises employee well-being and development. Located in Cheshire, you will benefit from a vibrant community and access to a wealth of resources in the construction and development field.
StudySmarter Expert Advice🤫
We think this is how you could land Product Trainer & Consumer Care Specialist in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Robert Walters!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Robert Walters would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Robert Walters through your school's career services!
We think you need these skills to ace Product Trainer & Consumer Care Specialist in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Trainer & Consumer Care Specialist, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Trainer & Consumer Care Specialist position at Robert Walters. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Robert Walters
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
