Marketing Operations Manager in London

Job Description

A leading global financial services business is looking for a Marketing Operations Manager to take ownership of the processes, governance and operational infrastructure supporting a growing Marketing & Growth function.

This is a senior, hands-on marketing operations position working across two brands, partnering closely with Marketing, Finance, Procurement, Controls, Regulatory and Legal. It's a great opportunity for someone who enjoys bringing structure to a fast-moving environment, improving processes and making sure a marketing function operates efficiently and effectively.

Title: Marketing Operations Manager
Contract: Full time - 12-Month Contract
Salary: £650-£700 per day
Working type: Fully onsite - central London location

You'll play a key role in shaping and improving the Marketing Operations function, with a particular focus on process, governance, budgets and operational delivery.

You'll be responsible for:

• Leading and improving marketing operations across planning, processes, governance and vendor management.
• Developing and implementing new processes, identifying opportunities to simplify and improve existing ways of working.
• Using automation and AI to make marketing processes more efficient.
• Managing relationships with external vendors and agencies, working alongside Procurement on onboarding, renewals, performance and resource planning.
• Managing marketing budgets across two brands, monitoring spend and working closely with Finance to ensure budgets are well controlled.
• Supporting governance activity across areas including competitions and prize draws, working with relevant Product Support teams.
• Partnering with Controls, Regulatory and Legal teams on internal and external governance requirements.
• Owning operational projects within Marketing Operations, including capability implementation and automation initiatives.
• Working with senior stakeholders across the business to ensure marketing activity is delivered effectively and at pace.

Candidate Criteria:

We're looking for someone with a strong Marketing Operations background who understands how to build effective processes and governance around a complex marketing function.

You'll ideally have:

• 5-6+ years of relevant experience
• Strong experience across marketing operations, process and governance.
• Experience managing budgets and working closely with Finance.
• Strong vendor/agency management experience.
• Experience improving processes through automation, technology or AI.
• The ability to operate in a fast-paced, agile environment without needing significant structure around you.
• Financial Services or experience within a regulated environment would be advantageous, but is not essential.
• A degree in Business, Marketing or a related discipline is preferred.

This isn't a traditional Project Manager position. The strongest candidates will have genuine ownership of marketing operations, with process, governance and operational excellence at the heart of their experience.

What's on offer?

• £650-£700 per day
• 12-month contract
• 5 days per week in the office
• Opportunity to work within a high-growth Marketing & Growth function
• Exposure to senior stakeholders across Marketing, Finance, Procurement, Controls, Regulatory and Legal
• A role with genuine scope to improve and shape how Marketing Operations works

If you're an experienced Marketing Operations professional looking for a senior contract role where you can have a real impact on processes, governance and operational delivery, we'd be keen to hear from you.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates