2nd Line Support Engineer
Location : Derry/Belfast
Contract: 6 months
Work Setup : 5 days onsite
Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
The Role
Our client is a leading UK-based insurance and financial services organisation, offering a wide range of products and services to individuals and businesses. As part of a global group, the company combines international expertise with a strong focus on customer service, innovation and sustainable growth.
What you'll do
Provide L2 onsite support for Windows endpoints, peripherals and workplace technology, diagnosing hardware, software, operating system and connectivity issues.
Support device builds, replacements, refreshes, software installations and technology changes, acting as the onsite point of contact for remote IT teams.
Troubleshoot Microsoft SCCM client health, software distribution, deployment failures, patching and endpoint remediation.
Identify and remediate endpoint vulnerabilities, failed security patches and compliance issues using SCCM and manual intervention where required.
Investigate application and third-party software issues, including installation, removal, upgrades and remediation of vulnerable software.
Take ownership of incidents through to resolution, maintaining clear documentation and coordinating escalations with Security, EUC, Infrastructure and other resolver teams.
What you bring
Hands-on experience with Microsoft SCCM, including software deployment management, client health checks and troubleshooting failed installations or updates.
Experience remediating endpoint vulnerabilities, including fixing vulnerable software and non-compliant devices and validating successful remediation.
Strong experience with Windows patching and software management, including deploying security updates, upgrading or removing applications and resolving patch failures.
Solid enterprise L2 desktop support experience with Windows 11, hardware, peripheral and ...
2nd Line Support Engineer in London employer: Robert Walters
As an EMEA Learning Architect at our company, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer comprehensive training programmes, flexible working arrangements, and a collaborative environment that encourages innovation and creativity. Located in a vibrant city, our office provides unique networking opportunities and access to industry leaders, making it an excellent place for professionals seeking meaningful and rewarding careers.
