At a Glance
- Tasks: Lead and develop customer service teams to enhance client experience and operational efficiency.
- Company: Dynamic company in Leicester focused on delivering exceptional customer service.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a vibrant team dedicated to excellence and innovation in customer service.
- Why this job: Make a real impact by improving customer experiences and leading talented teams.
- Qualifications: Strong leadership skills, analytical mindset, and experience in customer service operations.
The predicted salary is between 41000 - 41000 £ per year.
Location: Leicester
Salary: up to £50,000
Job Type: Full-time, Permanent
Reporting to the Sales Director, you will oversee Client Services teams across multiple product areas, ensuring a high standard of customer experience while improving operational performance. You will work closely with teams such as Sales, Manufacturing, Product, Logistics, and Finance to ensure a smooth and consistent process from initial enquiry through to delivery and aftercare.
The ideal candidate will be confident, analytical, and commercially aware, with a strong ability to lead teams, manage change, and maintain excellent service standards.
Key Skills and Responsibilities- Leadership
- Team Development
- Guide and support teams to achieve strong performance outcomes
- Define clear roles, expectations, and measurable goals
- Encourage professional growth and plan for future talent development
- Foster a positive, team-oriented environment focused on results
- Operational Excellence
- Improvement
- Streamline processes to improve efficiency and effectiveness
- Spot and remove bottlenecks or inefficiencies in workflows
- Design processes that can grow with the business
- Maintain consistent ways of working across teams
We think you need these skills to ace Customer Services & Operations Manager in Leicester
Leadership
Team Development
Analytical Skills
Commercial Awareness
Change Management
Customer Service Excellence
Process Improvement
