At a Glance
- Tasks: Lead a dynamic IT support team and provide hands-on technical assistance.
- Company: Join a leading international business focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a thriving environment with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing IT systems and supporting diverse stakeholders.
- Qualifications: Experience in line management and technical project management required.
The predicted salary is between 30000 - 40000 £ per year.
Robert Walters is working in partnership with a leading international business with operations across the UK, Ireland, and Europe, specializing in the distribution of essential products and services that support a wide range of industries. With a strong focus on innovation, operational excellence, and customer satisfaction, they are committed to delivering high-quality solutions that drive growth and efficiency. Due to continued growth, they are keen to appoint an experienced IT Support Team Leader to be based out of the Birmingham offices on a hybrid basis.
Duties
- Provide line management leadership to the support team
- Provide hands-on technical support
- Smooth operation of internal IT systems
- Support internal and external stakeholders
- Develop teams' capability and line management
- Resolve service requests and incidents
- Onsite and remote support
- Manage IT support ticket systems
- Manage technical licenses and work with vendors
- Install/Update applications
- Setup / Manage existing user accounts - permissions, passwords
Experience
- Line management of a technical team
- Budget management / cost reporting
- Experience of managing through an ITSM system / managing services
- Technical project management experience
IT Support Team Leader employer: Robert Walters
As a leading international business based in Birmingham, we pride ourselves on fostering a dynamic work culture that prioritises innovation and employee development. Our commitment to operational excellence not only drives our success but also provides our team members with ample opportunities for growth and advancement within the company. With a hybrid working model and a focus on collaboration, we ensure that our employees enjoy a balanced work-life experience while contributing to meaningful projects that impact various industries.
