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For Companies At a Glance
- Tasks: Manage customer orders and ensure exceptional service delivery.
- Company: Join a global leader in the chemical manufacturing industry.
- Benefits: Earn £12.21/hr with full-time hours and ongoing temporary role.
- Why this job: Be the go-to person for customers and build strong relationships.
- Qualifications: Excellent communication skills and a proactive, positive attitude.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 25000 - 36000 £ per year.
Are you a customer-focused superstar with a passion for delivering exceptional service? We are on the hunt for a Customer service advisor to join our client's dynamic team in Irlam. This is a fantastic opportunity to work with a global leader in the chemical manufacturing industry.
What's in it for you?
- Hours: Full-time (40 hours/week, Monday to Friday) - Ongoing Temporary role
The Role:
As the go-to person for customers, you'll manage orders from start to finish, ensuring expectations are exceeded every step of the way. From processing orders and coordinating logistics to building strong relationships with clients, this role is all about keeping things running smoothly while delivering top-notch service.
Key Responsibilities:
- Process and manage customer orders, confirmations, and invoices.
- Coordinate transport and logistics to ensure timely deliveries.
- Build strong relationships through regular communication via phone, email, and face-to-face meetings.
- Handle customer complaints with professionalism and care.
- Proactively encourage repeat business by staying ahead of customer needs.
About You:
We are looking for someone who thrives in a fast-paced environment and loves putting customers first. If you're confident, proactive, and have excellent communication skills, this could be the perfect fit!
What You'll Need:
- Ability to prioritise tasks and meet deadlines under pressure.
- A positive "can-do" attitude with great organisational skills.
Ready to take your career to the next level? Apply now and let's make it happen!
Customer service advisor in Irlam employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor in Irlam
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive in your follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right fit. Plus, it gives you a chance to showcase your personality and passion directly to us!
We think you need these skills to ace Customer service advisor in Irlam
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang. Show us your personality, but also your commitment to delivering exceptional service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Robert Walters
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with order processing, logistics coordination, and how to handle customer complaints. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls, emails, or face-to-face interactions. Highlight any instances where you turned a complaint into a positive experience, as this demonstrates your ability to build strong relationships.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've had to think on your feet to resolve an issue. Be ready to discuss how you prioritised tasks under pressure and met deadlines. This will show the interviewer that you can thrive in a fast-paced environment and are proactive in finding solutions.
✨Bring a Positive Attitude
Your attitude can make a huge difference in customer service roles. During the interview, convey your 'can-do' mindset and enthusiasm for helping customers. Share stories that reflect your positive approach to challenges, as this will resonate well with the hiring team looking for someone who puts customers first.
