At a Glance
- Tasks: Support global operations by troubleshooting and managing Salesforce and infrastructure issues.
- Company: Join a leading global service provider in airport and travel services.
- Benefits: Enjoy a hybrid work model with competitive pay and growth opportunities.
- Other info: Fluency in Mandarin/Cantonese and English is essential for this role.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: Experience in AWS/Azure, network support, and Salesforce administration required.
The predicted salary is between 28000 - 32000 € per year.
Join to apply for the Infrastructure IT Support - Salesforce (Chinese Speaker) role at Robert Walters
1 day ago Be among the first 25 applicants
Join to apply for the Infrastructure IT Support - Salesforce (Chinese Speaker) role at Robert Walters
This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
My client is a leading global service provider in the airport and travel services sector, connecting millions of users to lounges, dining, and travel-related benefits worldwide. As the business continues to grow, we are looking for a Technical Support Engineer with an infrastructure background and Salesforce administration experience to join our dynamic team and ensure robust technical support across global operations.
About the job:
This is a hybrid role combining infrastructure, system and network support with Salesforce platform administration. You will play a key role in maintaining system integrity, assisting users, and enhancing the performance and adoption of internal tools, supporting teams across multiple regions.
What you\'ll do:
- Act as a bridge between development team in China, technology team and account management team in the UK, and work with the global team across the globe
- Work with the team to handle daily incident calls/emails and system outages.
- Provide incident reports and updates to stakeholders.
- Monitor error logs and identify root causes.
- Create/manage incident tickets in JIRA.
- Troubleshoot system/service issues affecting customers.
- Document standard operation procedures in English.
- Apply urgent fixes based on standard procedures.
- Defer non-critical issues to the next day.
What you\'ll bring:
- Hands-on experience with AWS or Azure operational support
- Network support experience, including firewall and WAF (Web Application Firewall) management.
- Salesforce administration and configuration experience.
- Strong experience with infrastructure, system, Linux and cloud operation support
- Fluent in English and Mandarin/Cantonese to work with their development team in China and the rest of tech team across UK and Europe
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Robert Walters by 2x
Get notified about new Information Technology Support Specialist jobs in London, England, United Kingdom .
London, England, United Kingdom £35,000.00-£40,000.00 1 month ago
English speaker User Support Coordinator for Banking industry
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 10 months ago
Sales Consultant PT - New Bond Street London
London, England, United Kingdom 1 month ago
Executive Assistant – Istanbul Based (Relocation Provided)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 years ago
London, England, United Kingdom 10 months ago
London, England, United Kingdom 2 years ago
London, England, United Kingdom £28,000.00-£28,000.00 1 month ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
Brand & Events Marketing Manager (Maternity Cover)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
City Of London, England, United Kingdom £31,000.00-£31,000.00 5 days ago
London, England, United Kingdom 9 months ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 9 months ago
London, England, United Kingdom 3 weeks ago
Graduate Recruitment & Programs Coordinator
Executive, Brand Experience - New Projects
Woking, England, United Kingdom 5 days ago
London, England, United Kingdom 1 year ago
London, England, United Kingdom 9 months ago
Creative Strategist - Baby Products brand
London, England, United Kingdom 10 months ago
Graduate Consultant Scheme (Arabic Speaker)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrInfrastructure IT Support - Salesforce (Chinese Speaker) in London employer: Robert Walters
Robert Walters is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the airport and travel services sector. Employees benefit from a hybrid work model, competitive salary packages, and opportunities for professional growth, all while being part of a global team that values diversity and inclusivity. With a strong focus on employee development and a supportive culture, this role in London provides a unique chance to contribute to a leading service provider while enhancing your technical skills in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure IT Support - Salesforce (Chinese Speaker) in London
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as AWS, Azure, and Salesforce. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Brush up on your Mandarin and Cantonese language skills, as effective communication with the development team in China is crucial. Practising technical vocabulary in both languages can help you articulate your thoughts clearly.
✨Tip Number 3
Prepare to discuss your previous experiences with incident management and troubleshooting. Be ready to share specific examples of how you've handled system outages or user support issues in the past.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have experience in infrastructure and Salesforce. Engaging with industry groups or forums can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Infrastructure IT Support - Salesforce (Chinese Speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce administration and infrastructure support. Use specific examples that demonstrate your skills in AWS or Azure, network support, and any relevant technical achievements.
Craft a Compelling Cover Letter:In your cover letter, explain why you are interested in the Infrastructure IT Support role and how your bilingual skills in English and Mandarin/Cantonese will benefit the team. Mention your ability to bridge communication between teams in different regions.
Showcase Technical Skills:Clearly outline your technical skills related to system integrity, troubleshooting, and incident management. Mention your familiarity with tools like JIRA for managing incident tickets and your experience with error log monitoring.
Highlight Soft Skills:Don’t forget to mention your soft skills, such as problem-solving, communication, and teamwork. These are crucial for a role that involves collaboration across global teams and handling user incidents effectively.
How to prepare for a job interview at Robert Walters
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with AWS or Azure, as well as your Salesforce administration skills. Be prepared to discuss specific projects where you applied these technologies and how they contributed to system integrity and performance.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled incident calls or system outages in the past. Discuss your approach to troubleshooting and how you identify root causes, as this role requires a proactive mindset in managing technical issues.
✨Emphasise Your Communication Skills
Since this position involves acting as a bridge between teams in China and the UK, it's crucial to demonstrate your fluency in both English and Mandarin/Cantonese. Share experiences where effective communication helped resolve issues or improved team collaboration.
✨Familiarise Yourself with JIRA
As you'll be creating and managing incident tickets in JIRA, it’s beneficial to have a good understanding of how the platform works. If possible, practice using JIRA before the interview so you can confidently discuss your experience with it.
