At a Glance
- Tasks: Provide expert technical support and assist customers with product queries.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Competitive salary, flexible hours, and training opportunities.
- Other info: Collaborative culture with opportunities for knowledge sharing and career growth.
- Why this job: Make a real difference by helping customers solve their technical challenges.
- Qualifications: Postgraduate qualification in Electrical Engineering and CRM experience required.
The predicted salary is between 30000 - 30000 £ per year.
This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products.
Job Spec:
- Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately.
- Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits.
- Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions.
- Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities.
- Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services.
- Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team.
- Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments.
- Document all customer contact data and activities accurately.
- Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes.
- Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues.
Person Spec:
- A postgraduate with a qualification in Electrical Engineering is essential.
- Experience or knowledge of Electrical Engineering experience.
- Proficiency in using SAP or similar CRM systems.
Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters.
Remote Technical Customer Support in Halifax employer: Robert Walters
Join a dynamic team in Northwich as a Remote Technical Customer Support Specialist, where your expertise in Electrical Engineering will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and growth, offering flexible working arrangements to suit your lifestyle. With a commitment to employee development and a supportive environment, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Customer Support in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Walters. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Walters before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Technical Customer Support in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Walters:Your cover letter is your chance to shine! Tell us why you want to work at Robert Walters specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Walters!
How to prepare for a job interview at Robert Walters
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
