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- Tasks: Handle customer enquiries and ensure high satisfaction across various channels.
- Company: Global professional services firm with a focus on integrity and learning.
- Benefits: Hybrid work model, valuable experience, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills in a global setting.
- Qualifications: GCSE education and 2 years of telephony-based customer service experience.
- Other info: 6-month contract with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A global professional services firm in Glasgow is seeking a Customer Service Advisor for a 6-month contract. In this hybrid role, you'll handle customer enquiries across various channels, ensuring quality case management and high customer satisfaction.
Ideal candidates will have:
- GCSE education
- 2 years' experience in telephony-based customer service
- Skills in communication and relationship-building
Join a culture emphasizing integrity and continuous learning. Apply now!
Customer Service Advisor - Hybrid 6-Month Contract in Glasgow employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid 6-Month Contract in Glasgow
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture will help you connect your experience to what they’re looking for, especially in a role that emphasises integrity and continuous learning.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've built relationships with customers in the past. This will show your potential employer that you have the experience and skills needed to ensure high customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Customer Service Advisor - Hybrid 6-Month Contract in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephony-based customer service. We want to see how your skills match the role, so don’t be shy about showcasing your communication and relationship-building abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this hybrid role and how you can contribute to our culture of integrity and continuous learning. Keep it friendly and professional!
Showcase Your Customer Service Skills: In your application, give examples of how you've handled customer enquiries in the past. We love seeing real-life scenarios where you’ve gone above and beyond to ensure customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Robert Walters
✨Know the Company
Before your interview, take some time to research the global professional services firm. Understand their values, culture, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
With 2 years' experience in telephony-based customer service, be ready to share specific examples of how you've handled customer enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your communication skills and ability to build relationships.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or ensure high satisfaction. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
