At a Glance
- Tasks: Lead customer service and logistics teams to ensure smooth product flow and exceptional service.
- Company: Established food distribution business with a focus on growth and efficiency.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a supportive team dedicated to continuous improvement and excellence.
- Why this job: Make a real impact by optimising logistics and enhancing customer satisfaction.
- Qualifications: Experience in customer service and logistics management is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are partnering with a growing and well-established food distribution business seeking a Customer Service Logistics Manager to lead customer service operations whilst overseeing the efficient coordination of warehousing, transport, and order fulfilment activities.
The Role Reporting to the senior leadership team, you will be responsible for managing the customer service function and ensuring the smooth flow of products from warehouse to customer.
You will act as the key link between customers, transport providers, warehouse operations, and internal stakeholders to ensure service levels are consistently achieved.
Key Responsibilities Lead and develop the Customer Service and Logistics teams to deliver exceptional service standards.
Manage customer order processing, fulfilment, and delivery performance.
Monitor and improve OTIF (On Time In Full) performance across the business.
Build strong relationships with key customers, handling escalations and service issues professionally.
Oversee transport planning and logistics operations, ensuring efficient and cost-effective deliveries.
Collaborate with warehouse, supply chain, and procurement teams to optimise stock availability and customer service.
Analyse service and logistics KPIs, identifying trends and implementing continuous improvement initiatives.
