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- Tasks: Handle customer complaints and ensure fair resolutions in a supportive team.
- Company: Established financial services team with a strong reputation.
- Benefits: Competitive salary, regular hours, and a supportive work environment.
- Other info: Join a dynamic team in a permanent role with growth potential.
- Why this job: Make a difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23000 - 30000 £ per year.
Salary: £23,000 - £30,000 DOE
Hours: Mon-Fri (9am-5pm) or (8am-4pm) (1hr lunch) (2x 10 minute breaks)
Contract: Permanent
Location: Wythenshawe - fully office based
We are looking for a Complaints Handler to join a well established financial services team based in Wythenshawe. This is a hands on role where you will take ownership of customer complaints and ensure fair, timely, and consistent resolutions.
Complaints Handler employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to complaints handling. Think about how you would approach different scenarios, as this role is all about resolving issues effectively and empathetically.
✨Tip Number 3
Dress appropriately for the interview. Even though it’s a financial services role, looking smart and professional can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Complaints Handler role. We want to see how your skills can help us handle customer complaints effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving complaints and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: As a Complaints Handler, communication is key. In your application, demonstrate your ability to convey information clearly and empathetically, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robert Walters
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company you're applying to. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
As a Complaints Handler, you'll likely face various customer scenarios. Think about how you would handle different types of complaints. Prepare specific examples from your past experiences where you successfully resolved issues, demonstrating your problem-solving skills and empathy.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you need it. Use examples that highlight your ability to communicate complex information simply and effectively, as this will resonate well with the interviewers.