Customer Service Representative
Location: Cardiff
Role Type: Contract - 6 months
Work Setup: Hybrid - 2 days in the office
Who We Are
Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.
What You'll Do
Provide outstanding customer experiences by understanding their needs and tailoring your approach.
Ensure compliance with all regulatory and internal policies to protect our business and customers.
Take ownership of customer interactions, collaborating with colleagues to deliver hyper-personalised solutions.
Handle and resolve complaints effectively, using feedback to improve the customer journey.
Identify opportunities to enhance processes and share ideas to drive efficiency and service excellence.
Use your expertise to support customers across our Retail operations while mentoring others to achieve great results.
Empower customers with clear, timely information to help them make informed financial decisions.
What You Bring
Strong understanding of diverse customer needs and requirements.
Excellent attention to detail and communication skills (written & verbal).
Skilled in recording, reporting, and managing customer information effectively.
Adaptable and quick learner, proficient in using various systems.
Proven ability to prioritise tasks while supporting team performance.
Commercially aware with strong interpersonal and leadership skills to build relationships and influence others.
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how...
Customer Service Representative in Cardiff employer: Robert Walters
As an EMEA Learning Architect at our company, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer comprehensive training programmes, flexible working arrangements, and a collaborative environment that encourages innovation and creativity. Located in a vibrant city, our office provides unique networking opportunities and access to industry leaders, making it an excellent place for professionals seeking meaningful and rewarding careers.
