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- Tasks: Support HR processes and provide top-notch customer service in a dynamic environment.
- Company: Join a well-established insurance company known for its positive workplace culture.
- Benefits: Hybrid work model, opportunities for growth, and a supportive team atmosphere.
- Other info: Inclusive recruitment process with support available for all applicants.
- Why this job: Make a meaningful impact while developing your HR skills in a collaborative setting.
- Qualifications: 2-3 years of HR experience and proficiency in Workday or ServiceNow.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bolton (Hybrid - 2 days in the office; fully onsite for first couple of weeks)
Contract: until end of December
Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
Who You Will Work With
Our client is a well-established company in the insurance sector, known for its focus on customer service and growth. It promotes a positive workplace culture that supports employee development and balance. The company offers opportunities for meaningful contributions in a dynamic environment.
What You'll Do
- Answer calls to the People Services Team and provide advice to customers using Workday HELP.
- Manage Workday HELP case portfolio, ensuring compliance with policy, SLA, and process guidelines while prioritising workloads around monthly peaks like payroll cut-off and payday.
- Escalate issues appropriately to leaders, People Services, and the business; work through HELP task box to maintain SLA adherence.
- Deliver quality customer service by collaborating with teams such as payroll and fostering an inclusive, continually improving environment.
- Maintain data quality and integrity in Workday, including accurate filing in the R drive P-Files portal, to meet audit, legal, and business standards.
- Administer HR processes and provide support/advice on reward, payroll queries, HR policies, P-File maintenance, internal hires/exits, terminations, and screening.
- Ensure achievement of all SLAs, KPIs, and coordinated resource allocation across People Services.
What You Bring
- 2-3 years' experience as HR Administrator/Assistant/Coordinator
- Experience processing starters, leavers, and managing onboarding
- Proficiency in minute-taking and ER support, including drafting letters
- Ability to handle generalist queries via phone, emails, and holiday requests
- Proven benefits and rewards administration experience
- Proficient in Workday or ServiceNow ticketing systems
- Experience in a shared service centre environment
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
HR People Services Assistant in Bolton employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR People Services Assistant in Bolton
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they support employee development. This will help you tailor your answers and show that you're a great fit for their positive workplace.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls in the People Services Team, make sure you're comfortable answering queries clearly and confidently. Role-play with a friend or use mock scenarios to get the hang of it.
✨Tip Number 3
Brush up on your Workday knowledge. Familiarise yourself with its features and functionalities, as this will give you an edge when discussing your experience. If you can, take a quick online course or watch tutorials to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace HR People Services Assistant in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR People Services Assistant role. Highlight your relevant experience, especially in HR administration and customer service, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Workday Skills: Since proficiency in Workday is key for this position, make sure to mention any specific experiences you have with it. We want to see how you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Robert Walters
✨Know Your Stuff
Make sure you’re familiar with the HR processes and systems mentioned in the job description, especially Workday. Brush up on your knowledge of payroll, onboarding, and general HR policies so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Since the role involves providing advice to customers, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or improved a process, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific HR scenarios, like managing a high volume of queries during payroll cut-off. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.