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For Companies At a Glance
- Tasks: Nurture client relationships and drive revenue growth while ensuring exceptional service delivery.
- Company: Dynamic company in Birmingham focused on client success and team collaboration.
- Benefits: Competitive salary up to £50,000 and opportunities for professional growth.
- Why this job: Make a real impact by leading client accounts and inspiring high-performing teams.
- Qualifications: Strong communication skills and experience in account management are essential.
- Other info: Join a vibrant team with a focus on innovation and client satisfaction.
The predicted salary is between 42000 - 58000 £ per year.
We are on the lookout for an ambitious and results-oriented Client Relationship Manager who will play a pivotal role in nurturing strategic client relationships while driving revenue growth across established accounts. This position is integral to ensuring exceptional service delivery, identifying opportunities for expansion, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Spearhead account development through strategic planning and uncovering opportunities to introduce additional solutions or services.
- Handle escalations promptly, ensuring swift resolution to maintain strong client relationships.
- Act as the primary point of contact for service delivery, ensuring operational excellence by monitoring KPIs, SLAs, and client feedback surveys.
- Build and inspire a high-performing team focused on delivering outstanding results for clients.
- Identify potential risks within accounts and implement proactive measures to mitigate issues effectively.
- Collaborate closely with internal teams to support seamless execution of new projects or business transitions for clients.
- Lead monthly and quarterly business reviews, facilitating client meetings and presenting insights to strengthen partnerships.
- Take full commercial responsibility for managing client accounts, including overseeing profitability, pricing strategies, and P&L performance to meet financial objectives.
Ideal Candidate Profile:
- Exceptional written and verbal communication abilities that foster collaboration and trust.
- Extensive experience in managing customer accounts with a proven ability to resolve challenges and enhance service offerings.
- Leadership expertise demonstrated through successfully developing and motivating teams.
- Strong strategic thinking skills paired with sound business acumen.
- A solid background in 3PL, logistics, or distribution is essential; familiarity with fashion-related clients would be advantageous.
- Experience managing P&L would be highly beneficial.
Client Relationship Manager in Birmingham employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Birmingham
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that Client Relationship Manager role!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its clients, and think about how your experience aligns with their needs. Practice common interview questions and have examples ready that showcase your skills in managing accounts and resolving challenges.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the Client Relationship Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Client Relationship Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing customer accounts and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've nurtured client relationships and driven revenue growth in the past.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love a polished application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robert Walters
✨Know Your Clients
Before the interview, do your homework on the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can nurture those relationships and drive revenue growth.
✨Showcase Your Communication Skills
As a Client Relationship Manager, exceptional communication is crucial. Prepare examples of how you've effectively communicated with clients in the past, especially during escalations or challenging situations. This will highlight your ability to foster collaboration and trust.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to account development and how you identify opportunities for expansion. Think of specific strategies you've implemented before and be prepared to share these insights during the interview.
✨Prepare for Financial Discussions
Since managing P&L is part of the role, brush up on your financial acumen. Be prepared to discuss how you've overseen profitability and pricing strategies in previous roles, as this will show your potential employer that you can take full commercial responsibility for client accounts.
