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For Companies At a Glance
- Tasks: Provide advanced technical support for Microsoft 365, Azure, and networking.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex technical challenges in a collaborative environment.
- Qualifications: Experience in 2nd line support with strong knowledge of Microsoft technologies.
- Other info: Exciting career development opportunities in a fast-paced tech landscape.
The predicted salary is between 36000 - 60000 £ per year.
This role provides advanced technical support across cloud, network, and infrastructure environments, ensuring reliable, secure, and efficient IT operations across office-based and remote users. The position sits above first-line support and acts as an escalation point for complex technical issues, with a strong focus on Microsoft 365, Azure, Intune, and networking.
Key Responsibilities
- Cloud & Infrastructure Management – Administer and support Microsoft Azure services, including identity, access management, groups, policies, and resource configuration; manage and troubleshoot Microsoft 365 environments (Exchange, SharePoint, Teams, OneDrive); configure and maintain Intune / Endpoint Manager for device compliance, policy enforcement, and application deployment; support the implementation of new cloud and hybrid solutions, contributing to continuous infrastructure improvement; proactively monitor cloud and infrastructure health, resolving issues before they impact users or operations.
- Advanced Technical Support – Act as an escalation point for complex incidents from endpoint and user support teams; troubleshoot advanced issues related to Azure, Intune, authentication, VPN connectivity, and system integrations; liaise with third-party vendors and Microsoft support to resolve high-impact or specialist issues; perform root cause analysis and implement long-term fixes to prevent recurring problems.
- Network & Systems Administration – Maintain and support LAN/WAN networks, VPNs, firewalls, switches, and wireless infrastructure; carry out network performance monitoring, firmware updates, and configuration management; support on-premise server environments where applicable, including patching and system updates; assist with new office setups or relocations, ensuring infrastructure readiness; travel to other office locations when required to deliver on-site technical support.
- Monitoring, Maintenance & Documentation – Monitor systems using infrastructure monitoring tools and respond to alerts; perform scheduled maintenance, backups, and patch management; maintain accurate technical documentation, including network diagrams, SOPs, and architecture records; contribute to the IT knowledge base with clear guides and troubleshooting documentation.
- Collaboration & Stakeholder Engagement – Work closely with endpoint support teams to ensure end-to-end issue resolution; collaborate with security stakeholders to maintain compliance and support vulnerability remediation; support application and data teams with integrations and access dependencies; share knowledge, mentor colleagues, and promote best practices across the IT function.
Required Experience & Skills
- Proven experience in a 2nd line or infrastructure support role
- Strong experience supporting Microsoft 365 and Azure environments
- Solid understanding of: Azure identity, access, and resource management; Microsoft 365 administration; Intune / Endpoint Manager; Networking fundamentals (VPN, DNS, DHCP, routing, switching)
- Experience supporting Windows operating systems and devices
- Working knowledge of PowerShell for administration or automation
- Strong problem-solving, analytical, and documentation skills
- Proactive, reliable, and customer-focused approach
Preferred Qualifications
- Microsoft Azure Administrator Associate (AZ-104) or equivalent
- Microsoft 365 Modern Desktop or Endpoint Administrator certification
- ITIL v4 Foundation
- Experience supporting multi-site or distributed environments
2nd Line Support - Microsoft Stack employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Microsoft Stack
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on experience with Microsoft 365 and Azure if you haven't already. Set up a lab environment at home to tinker with these tools. It’ll not only boost your skills but also give you real examples to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to Azure and Intune. Practise explaining your thought process clearly; interviewers love to see how you approach problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in IT support. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line Support - Microsoft Stack
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and personality!
Show Off Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved in the past. We’re looking for those who can think on their feet and tackle challenges head-on, especially in a 2nd line support context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Robert Walters
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've managed or troubleshot these platforms. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex technical issues you've resolved in the past. Highlight your analytical approach and how you performed root cause analysis to prevent future problems. This will demonstrate your capability as a 2nd Line Support professional.
✨Get Familiar with Networking Basics
Since networking fundamentals are key for this role, make sure you can confidently talk about VPNs, DNS, DHCP, and routing. You might even want to prepare a few questions about their current network setup to show your interest and expertise.
✨Bring Documentation Samples
Having examples of your technical documentation, like network diagrams or SOPs, can really set you apart. It shows that you value clear communication and organisation, which is crucial for maintaining IT operations.
