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For Companies At a Glance
- Tasks: Analyse trends, forecast staffing needs, and create schedules for optimal team performance.
- Company: Join a leading UK brand focused on exceptional customer experiences.
- Benefits: Enjoy bonuses, retail discounts, enhanced family pay, and wellbeing support.
- Why this job: Make a real impact in a collaborative environment with generous perks.
- Qualifications: 1-2 years in Workforce Management, strong Excel skills, and data analysis experience required.
- Other info: Hybrid working model with flexible hours and mental health support available.
The predicted salary is between 28000 - 42000 £ per year.
Workforce Planning Analyst* Salary: £35,000* Location: Warrington – hybrid (onsite for training)* Contrarct: Permanent* Hours: Mon-Fri (between 8am-6pm)
Are you an experienced Workforce Planning Analyst looking for your next challenge? Join one of the UK’s leading brands as part of their Central Operations Team in Warrington. This office-based role offers the opportunity to make a meaningful impact on customer experience by ensuring optimal staffing and resource allocation across a busy contact centre operation.
With a competitive salary of £35,000 and an impressive range of benefits—including bonuses, retail discounts, enhanced family pay, and wellbeing support—this is the perfect opportunity for someone with 1-2 years’ workforce management experience who thrives in a collaborative environment.
What You’ll Do:
As a Workforce Planning Analyst, you will:
- Analyse contact volume trends and forecast staffing needs to meet KPIs.
- Develop schedules that ensure optimal coverage across operational teams.
- Create insightful reports on team performance and recommend improvements.
- Monitor real-time contact volumes against forecasts to address discrepancies.
- Collaborate with management to coordinate offline activities like training sessions.
- Maintain data integrity within workforce management systems.
What You’ll Bring:
To excel in this role, you’ll need:
- 1-2 years’ experience in Workforce Management using WFM software.
- Intermediate Excel skills (e.g., formulas) for effective data analysis.
- A background in data analysis, including reporting on call volumes, AHT, service levels, etc.
- Experience working in a 75+ seat contact centre environment (2-3 years preferred).
- Strong mathematical and statistical skills for accurate forecasting and reporting.
- Excellent interpersonal skills for collaboration across teams.
Why Join Us?
This organisation is one of the UK’s most recognised brands, committed to delivering exceptional customer experiences both online and through its extensive retail network. Employees enjoy:
- Bonuses, incentives, retail discount vouchers, and generous pension contributions.
- Enhanced maternity & paternity pay, long-service recognition programmes, and milestone rewards.
- Mental health support via an Employee Assistance Programme and 24/7 virtual GP services.
- Flexible working opportunities and access to free financial coaching sessions.
Ready to Apply?
If you’re ready to take the next step in your career as a Workforce Planning Analyst within a supportive team environment packed with generous benefits—apply today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About the job
Contract Type: Permanent
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Up to £35,000 per annum
Workplace Type: Hybrid
Experience Level: Associate
Location: Warrington
Contract Type: Permanent
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Up to £35,000 per annum
Workplace Type: Hybrid
Experience Level: Associate
Location: Warrington
FULL_TIME
Job Reference: R9R8CO-0FCB052E
Date posted: 15 August 2025
Consultant: Georgia Prescott
northern-west business-support/customer-service 2025-08-15 2025-10-14 call-centre-and-customer-service Warrington Cheshire GB GBP 35000 35000 35000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
#J-18808-Ljbffr
Workforce Planning Analyst employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Planning Analyst
✨Tip Number 1
Familiarise yourself with the specific WFM software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to the software used at StudySmarter.
✨Tip Number 2
Brush up on your Excel skills, especially formulas and data analysis techniques. Consider preparing a few examples of how you've used Excel in past roles to analyse data or create reports, as this will demonstrate your capability in a practical way.
✨Tip Number 3
Research common trends in contact centre operations and workforce management. Being able to discuss these trends during your interview will show that you're proactive and knowledgeable about the industry.
✨Tip Number 4
Prepare to showcase your interpersonal skills by thinking of examples where you've successfully collaborated with teams. This role requires strong communication, so having specific instances ready will help you stand out.
We think you need these skills to ace Workforce Planning Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1-2 years of experience in Workforce Management. Include specific examples of how you've used WFM software and your intermediate Excel skills to analyse data and forecast staffing needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in a contact centre environment and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your strong mathematical and statistical skills, as well as your ability to create insightful reports. Provide examples of how you've collaborated with teams to improve performance and address discrepancies in contact volumes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Workforce Planning Analyst.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your Analytical Skills
As a Workforce Planning Analyst, your ability to analyse data is crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles, particularly in forecasting staffing needs and creating reports.
✨Demonstrate Excel Proficiency
Since intermediate Excel skills are essential for this role, brush up on your knowledge of formulas and data manipulation. You might be asked to solve a problem or demonstrate your skills during the interview, so practice beforehand.
✨Understand the Contact Centre Environment
Familiarise yourself with the dynamics of a contact centre, especially one with over 75 seats. Be ready to discuss your experience in such environments and how you can contribute to optimising staffing and resource allocation.
✨Highlight Collaboration Experience
This role requires excellent interpersonal skills for collaboration across teams. Prepare examples of how you've successfully worked with others in past roles, particularly in coordinating activities like training sessions or addressing discrepancies in forecasts.