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For Companies At a Glance
- Tasks: Support clients with pensions guidance, improve processes, and coach junior team members.
- Company: Respected global professional services firm impacting millions.
- Benefits: Competitive daily rate, remote work, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while enhancing your skills in a dynamic environment.
- Qualifications: Experience in pensions administration and strong communication skills required.
- Other info: Join a collaborative team focused on continuous improvement and client success.
Join a highly respected professional services firm with a global presence, supporting over six million people and more than 1,100 clients across multiple regions. Play a key role in delivering quality service control, process improvement, and coaching junior team members, ensuring clients receive clear information to make informed decisions about their benefits.
What you’ll do
- Support key client relationships by providing dependable guidance on budgeting matters and peer reviewing complex tasks to ensure accuracy and compliance.
- Coach junior members of the team on intricate pension administration tasks or challenging situations, fostering an inclusive learning environment.
- Lead initiatives focused on process improvement for clients, identifying areas for operational effectiveness and implementing best practices across the team.
- Undertake thorough quality control calculation reviews on the team's work, maintaining high standards of service delivery at all times.
- Drive continual improvement around operational effectiveness and client profitability by collaborating closely with internal stakeholders such as project managers and department heads.
- Ensure errors, omissions, and complaints are handled sensitively in line with agreed procedures and timescales, working alongside the Administration Service Manager to resolve issues promptly.
- Present periodic reports for clients, regulatory bodies, and Trustee boards that clearly communicate operational activities and outcomes.
- Collaborate with internal departments including finance, legal, and business improvement to support seamless service delivery.
- Maintain up-to-date knowledge of industry regulations and best practice standards relevant to pensions administration.
- Contribute positively to the team’s communal spirit by sharing knowledge, supporting colleagues, and participating in training opportunities.
What you bring
- Demonstrated experience within pensions administration, showing proven ability in improving processes and handling complex calculations with precision.
- Ability to take responsibility for the quality and timely delivery of your own work while providing broader quality control across the team as needed.
- Excellent communication skills—both written and verbal—that enable you to connect effectively with colleagues, clients, trustees, and external stakeholders.
- Strong analytical skills paired with a compassionate approach to problem-solving; you can analyse processes thoughtfully before recommending improvements.
- Organised mindset allowing you to prioritise tasks efficiently within a busy team environment without compromising attention to detail.
- Team player attitude; you enjoy collaborating with others, sharing knowledge generously, coaching junior staff members kindly, and contributing positively to group success.
- Experience presenting clear reports for clients or regulatory boards that communicate complex information in an accessible format.
- Sensitivity when handling errors or complaints; you respond considerately in line with established procedures while maintaining trust among stakeholders.
- Commitment to continuous learning; you actively seek out training opportunities that enhance your technical expertise as well as interpersonal skills.
Desirable: Relevant professional qualification such as PMI (Pensions Management Institute) or equivalent certification.
Senior Pensions Analyst employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to pensions administration. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've improved processes or handled complex calculations. This will demonstrate your analytical abilities and commitment to quality service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Pensions Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in pensions administration and any process improvement initiatives you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your commitment to continuous learning and coaching others.
Showcase Your Communication Skills: Since excellent communication is key, make sure your application reflects this. Use clear and concise language, and if you have examples of reports or presentations you've created, consider mentioning them to demonstrate your ability to convey complex information.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Robert Walters UK
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration and the latest industry regulations. Being able to discuss specific processes and improvements you've implemented in the past will show that you're not just familiar with the basics, but that you can bring valuable insights to the team.
✨Showcase Your Coaching Skills
Since the role involves coaching junior team members, be prepared to share examples of how you've successfully mentored others. Think about specific situations where your guidance made a difference, and be ready to discuss your approach to fostering an inclusive learning environment.
✨Prepare for Quality Control Questions
Expect questions around quality control and accuracy in your work. Have examples ready that demonstrate your attention to detail and how you've handled complex calculations or errors in the past. This will highlight your commitment to maintaining high standards in service delivery.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex information in a simple way, as you might need to present reports to clients or regulatory bodies. Being articulate and confident will help you connect with the interviewers and showcase your ability to engage with various stakeholders.
