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For Companies At a Glance
- Tasks: Support and engage customers, enhancing their experience through meaningful conversations.
- Company: Dynamic company known for exceptional customer service and inclusive culture.
- Benefits: Competitive salary, flexible working, and continuous learning opportunities.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong leadership, organisational skills, and a focus on customer satisfaction.
- Other info: Join a supportive team with excellent work-life balance and career development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Senior Customer Service Agent to join their dynamic team. This role offers the opportunity to work in a supportive and collaborative environment, where your skills and experience will be highly valued.
Senior Customer Service Agent
Salary: Competitive and based on experience
Location: Glasgow
You will have the chance to make a real difference in the lives of customers by providing exceptional service and support. With flexible working opportunities, this role provides an excellent balance between professional growth and personal life.
- Opportunity to work in a supportive and collaborative environment
- Chance to make a real difference in the lives of customers
- Flexible working opportunities
What you\’ll do:
As a Senior Customer Service Agent, you will play a crucial role in supporting, engaging, and exceeding customer expectations through both inbound and outbound interactions. Your key focus will be to add value to the customer experience through each interaction, enhancing their lifestyle by pro-actively engaging in meaningful conversations. In addition to supporting our customers, you will provide daily support to the Customer Success Manager and deputise in their absence. You will also assist with the management and development of team members, ensuring continued delivery of first-class customer service.
- Support the Customer Success Manager with various day-to-day tasks and responsibilities
- Take ownership of the daily organisation of workloads within the team
- Provide critical coaching to team members and give regular feedback
- Handle customer enquiries via a range of communication methods
- Champion customer satisfaction initiatives within the team
- Analyse customer satisfaction scores and take action to rectify areas of concern
What you bring:
As a Senior Customer Service Agent, you bring strong leadership skills, a significant focus on delivering first-class customer experiences, and excellent organisational abilities. Your strong listening and rapport-building skills enable you to effectively handle customer enquiries via various communication methods. Your resilience allows you to accept criticism and perform well under pressure. Your strong customer focus ensures that you always put the needs of our customers first.
- Strong leadership and people skills
- Significant focus on delivery of a first-class customer experience
- Highly organised with the ability to prioritise and deliver workloads
- Strong listening and rapport skills
- Strong customer focus and communication skills
- Ability to accept criticism and work well under pressure
What sets this company apart:
Our client is renowned for its commitment to providing exceptional service to its customers. They pride themselves on creating an inclusive work environment where every employee is valued for their unique contributions. They offer flexible working opportunities, allowing their employees to maintain a healthy work-life balance. They are committed to continuous learning and development, offering numerous training opportunities for their staff.
What\’s next:
If you\’re ready for an exciting new challenge where you can make a real difference, apply today!
Apply Today by clicking on the link!
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.
About the job
Contract Type: TEMPORARY
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Contract Type: TEMPORARY
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: £100 – £150 per annum
Workplace Type: Hybrid
Experience Level: Associate
Location: Glasgow
TEMPORARY
Job Reference: 15673
Date posted: 29 April 2025
Consultant: GSC Manchester TET
scotland business-support/customer-service 2025-04-30 2025-05-29 call-centre-and-customer-service Glasgow Glasgow GB GBP 100 150 150 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
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Senior Customer Service Advisor employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience and skills effectively.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Service Advisor role. Highlight your leadership skills and customer service experience, showing us how you can add value to our team.
Showcase Your Skills: Use specific examples to demonstrate your strong listening and rapport-building skills. We want to see how you've successfully handled customer enquiries in the past, so don’t hold back on those success stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage with customers meaningfully, so show us your passion for providing exceptional service and support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Robert Walters UK
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Customer Service Skills
As a Senior Customer Service Advisor, your ability to handle customer interactions is key. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Qualities
Since this role involves supporting and coaching team members, be ready to discuss your leadership style. Think of instances where you’ve led a team or mentored someone, and be prepared to explain how you foster collaboration and support within a team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer satisfaction initiatives, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.