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- Tasks: Lead incident resolution and improve operational processes in wealth management.
- Company: Join a top wealth management firm known for diversity and high performance.
- Benefits: Earn £75,000 with flexible working options and a supportive culture.
- Why this job: Make a real impact by enhancing operations and resolving incidents effectively.
- Qualifications: Experience in incident management and knowledge of investment products required.
- Other info: Work in a hybrid model, with three days in the office and two remote.
The predicted salary is between 70000 - 75000 £ per year.
Looking for Wealth Management specialists with a specialism in "Ops Control" roles. Reach out if you can conduct root cause analysis of operational issues and implement top-level operational controls and process improvements. Understand wealth products (SIPP, ISA, GIA's etc.) and have experience managing internal stakeholders (Front Office, Risk, Compliance) in relation to incident management within Wealth Management.
Our client is a leading wealth management firm, recognised for investment performance and client service. They are seeking an Incident Resolution Lead to join their London team. This role offers a competitive salary of £75,000 and the opportunity to work in a company that values diversity, ambition, and rewards high performance. The successful candidate will be responsible for implementing and overseeing incident management within the front office, ensuring disruptions to business operations are identified, recorded, and resolved efficiently.
What you’ll get
- Competitive salary of £75,000
- Opportunity to work in a leading wealth management firm
- Flexible working opportunities with the option to work from home two days a week
What you’ll do
- Monitor and respond to front office incidents reported by users, systems, or automated tools.
- Lead the resolution process for front office incidents.
- Collaborate with front office teams and other internal stakeholders to manage and resolve incidents.
- Follow established incident management procedures and best practices.
- Maintain clear communication with stakeholders during incidents.
- Utilise Governance, Risk and Compliance (GRC) Tools to document progress and manage risks.
- Conduct post-incident reviews to identify root causes and implement corrective actions.
- Ensure all incidents are properly documented.
- Identify opportunities for process improvements within all areas of the business.
- Provide training and guidance to front office staff on incident management processes.
What you bring
- Experience in incident management or a similar oversight or risk role within the wealth or asset management sector.
- Knowledge of investment product types managed by investment management firms.
- Familiarity with risk management tools such as RiskSmart, aCCelerate, Metricstream or Archer.
- Proven ability to manage and resolve incidents effectively.
- Analytical approach to problem solving.
- Excellent verbal and written communication skills.
- Ability to lead and motivate others during high-pressure situations.
- Demonstrable organisational skills.
What sets this company apart
Our client is a leading wealth management firm that values diversity, ambition, and rewards high performance. They offer fulfilling careers in an inclusive culture that values different ways of working. Employees are required to be in the office three days a week, with flexibility to work from home on the other two days. They are committed to promoting equal employment opportunities and positively encourage applications regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.
What’s next
Ready for a rewarding challenge in wealth management? Apply now!
Operational Control - Wealth Management employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Control - Wealth Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the wealth management sector and let them know you're on the lookout for Ops Control roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management skills. Be ready to share specific examples of how you've tackled operational issues in the past. We want to hear about your analytical approach and how you’ve improved processes!
✨Tip Number 3
Don’t forget to showcase your communication skills! When you’re in interviews or networking events, make sure to articulate complex ideas clearly. This is key in liaising with stakeholders and showing you can handle high-pressure situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in making a difference in wealth management.
We think you need these skills to ace Operational Control - Wealth Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management and operational controls. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved incidents or improved processes in the past. Let us see your passion for wealth management and operational excellence.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey complex information!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our London team.
How to prepare for a job interview at Robert Walters UK
✨Know Your Wealth Products
Make sure you brush up on your knowledge of wealth products like SIPPs, ISAs, and GIAs. Being able to discuss these confidently will show that you understand the core of the role and can engage with internal stakeholders effectively.
✨Master Incident Management Procedures
Familiarise yourself with established incident management procedures and best practices. Be ready to discuss how you've applied these in past roles, as this will demonstrate your capability to lead the resolution process for front office incidents.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with root cause analysis and how you've implemented corrective actions in previous positions. Highlight specific examples where your analytical approach led to process improvements or successful incident resolutions.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice articulating complex information simply and clearly. Think about how you would explain an incident resolution process to a non-technical stakeholder, as this will be crucial in your interactions.
