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- Tasks: Provide top-notch technical support and manage customer network issues.
- Company: Join a leading company building London's next-gen business fibre network.
- Benefits: Enjoy perks like private healthcare, gym discounts, and an employee share plan.
- Why this job: Make a real impact in the fibre network industry while working in a supportive environment.
- Qualifications: 3-5 years of tech experience with networking fundamentals; certifications like Network+ are a plus.
- Other info: Willingness to work outside usual hours and visit sites is required.
The predicted salary is between 28000 - 40000 £ per year.
Our client is on the hunt for a proactive Network Support Engineer to join their team in London. This role offers an exciting opportunity to be part of a company that is building London’s next-generation business fibre network. They are committed to engineering excellence and unrivalled customer service, trusted by the most important organisations across the UK and Europe.
NETWORK SUPPORT ENGINEER
Keywords: Network Support, Engineer, Technical Support, Customer Service, Networking Fundamentals
* Salary: £40,000
* Location: London
* Exceptional Customer Service
What you\’ll do:
As a Network Support Engineer, your primary responsibility will be to ensure that all clients receive exceptional customer service during all contact with the Service Desk. You will provide technical support to customers, monitor customer network equipment and ongoing tickets, interact and coordinate with different teams to resolve issues promptly. Your role will also involve providing concierge-level support throughout the customer onboarding process and managing multiple ongoing issues simultaneously. You will be expected to communicate effectively within the team, the wider organisation, and customers.
- Provide technical support to customers and respond to network issues via email or phone.
- Monitor customer network equipment and ongoing tickets.
- Interact and coordinate with different teams to get issues resolved on priority.
- Provide concierge-level support throughout the customer onboarding process.
- Manage multiple ongoing issues simultaneously.
- Effectively communicate orally and in writing within the team, the wider organisation, and customers.
- Willingness to visit POPs and DCs.
- Willingness to respond to network and customer issues outside of usual business hours, both planned and unplanned.
What you bring:
The ideal candidate for this Network Support Engineer role should have or be willing to acquire within 90 days required certifications such as Network+, CCNA (desirable), JNCIA (desirable). You should possess strong networking fundamentals including TCP/IP, Switches, Routers. Project Management capabilities are essential along with strong customer-facing skills both over the phone and in-person. Excellent written communication is a must-have along with being a quick learner possessing strong troubleshooting and analytical skills. You should be able to coordinate between multiple teams to achieve positive results and be proactive and adaptable, able to work under pressure to meet deadlines in a fast-paced environment. A minimum of 3 to 5 years of technical experience or previous Network Support Engineer experience is required along with hands-on experience with networking equipment.
- Required Certifications: Network+, CCNA (desirable), JNCIA (desirable)
- Networking fundamentals (TCP/IP, Switches, Routers).
- Project Management capabilities.
- Strong customer-facing skills (phone, in-person).
- Excellent written communication.
- Quick learner with strong troubleshooting and analytical skills.
- Ability to coordinate between multiple teams to achieve positive results.
- Proactive and adaptable, able to work under pressure to meet deadlines in a fast-paced environment.
- 3 to 5 years of technical experience or previous Network Support Engineer experience.
- Hands-on with networking equipment.
What sets this company apart:
Our client is committed to creating a supportive workplace based on respect and trust. They believe in taking care of their staff both mentally and physically and offer a range of benefits including an Employee Share Plan, Company pension scheme, Bonus scheme, 25 days of annual leave allowance that increases with years served (excluding bank holidays), Private Healthcare, Life assurance, Income Protection, Access to Spill, their mental health support partner, Cycle to work scheme, Half price gym memberships through the healthcare provider, Free eye test, Travel loan, Hastee app, to help manage your salary and finances.
What\’s next:
If you are ready for an exciting challenge and want to make a significant impact in the fibre network industry, apply now!
Apply Today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
About the job
Contract Type: FULL_TIME
Specialism: Information Technology
Focus: IT Support
Workplace Type: On-site
Experience Level: Associate
Location: London
Salary: £35,000 – £40,000 per annum + Monthly Bonus Scheme
Job Reference: 0WYKJV-ABD6FF7A
Date posted: 6 February 2025
Consultant: Josh Groenewald
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Network Support Engineer employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarize yourself with the specific networking technologies mentioned in the job description, such as TCP/IP, switches, and routers. Being able to discuss these topics confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Highlight your customer service experience, especially in technical support roles. Prepare examples of how you've successfully resolved customer issues in the past, as this will show your ability to provide the exceptional service they are looking for.
✨Tip Number 3
Since the role requires coordination between multiple teams, think of instances where you successfully collaborated with others to solve problems. Be ready to share these experiences to illustrate your teamwork skills.
✨Tip Number 4
Be prepared to discuss your willingness to work outside of usual business hours. This shows your commitment to the role and your understanding of the demands that come with being a Network Support Engineer.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your technical experience, especially in network support roles. Mention specific networking equipment you've worked with and any relevant certifications like Network+ or CCNA.
Showcase Customer Service Skills: Since exceptional customer service is a key part of the role, provide examples of how you've successfully handled customer interactions in previous positions. Highlight your ability to communicate effectively both verbally and in writing.
Demonstrate Technical Knowledge: In your application, include details about your understanding of networking fundamentals such as TCP/IP, switches, and routers. This will show that you have the necessary technical background for the position.
Express Adaptability and Proactivity: Mention instances where you've had to adapt quickly to changing situations or manage multiple issues simultaneously. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in detail, especially your knowledge of networking fundamentals like TCP/IP, switches, and routers. Highlight any relevant certifications you have or are willing to obtain, such as Network+ or CCNA.
✨Demonstrate Exceptional Customer Service
Since the role emphasizes exceptional customer service, be ready to share examples of how you've provided outstanding support in previous positions. Discuss your approach to resolving customer issues and maintaining a positive relationship.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Team Coordination Scenarios
The job requires interaction with multiple teams to resolve issues. Think of examples where you've successfully coordinated with others to achieve a common goal. This will demonstrate your ability to work collaboratively under pressure.
