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For Companies At a Glance
- Tasks: Lead operations for live ticketing and payment systems, ensuring maximum uptime and rapid incident resolution.
- Company: Dynamic company in the ticketing industry with a focus on operational excellence.
- Benefits: Competitive salary, flexible working, strong pension, and professional development opportunities.
- Why this job: Make a real impact by protecting revenue and enhancing customer experience in a fast-paced environment.
- Qualifications: Experience in managing high-availability payment systems and leading teams through critical incidents.
- Other info: Join a supportive culture that values accountability and offers senior visibility across operations.
The predicted salary is between 60000 - 78000 £ per year.
Salary: £70,000 – £78,000
Location: Manchester - hybrid (2 days in the office)
Contract: Permanent, Full Time
The Opportunity
We are looking for an experienced Ticketing Operations Manager with a strong background in live payments or ticketing environments, where system availability is business-critical and downtime directly impacts revenue. This role is ideal for someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents, ensuring rapid resolution, minimal financial impact, and continuous service improvement.
Why This Role Is Critical
Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing.
As Ticketing Operations Manager, you will:
- Protect revenue by ensuring maximum uptime across all payment and ticketing channels
- Lead major incident response for payment and ticketing failures
- Own operational performance across systems used by millions of customers
- Manage and develop a high-performing operations and incident management team
This is a senior operational leadership role with real accountability and influence.
Key Responsibilities
- Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including:
- Mobile ticketing apps
- Smartcards
- EMV / contactless payments
- Lead incident response calls
- Coordinate internal teams, vendors, merchant acquirers, and third parties
- Drive rapid resolution to minimise revenue loss and customer impact
What We’re Looking For
- Proven experience managing live, revenue-generating payment systems (ticketing, retail payments, transport, ecommerce, or similar).
- Strong background in incident management for high-availability systems, where outages have immediate financial impact.
- Demonstrated experience leading teams (operations, support, or incident management).
- Hands-on understanding of payment technologies such as:
- EMV / contactless
- Transaction processing systems
What Sets This Role Apart
- A genuine opportunity to own and protect live revenue systems
- Senior visibility and influence across technology, operations, and customer experience
- Flexible working and a supportive, inclusive culture
- Strong pension and ongoing professional development
- A leadership team that values operational excellence and accountability
If you come from a live ticketing or retail payments background, thrive in high-pressure environments, and have a proven track record of leading teams through major incidents, we’d love to hear from you. This role is about keeping the money flowing, the systems live, and the customers moving. Overall, this role seeks a senior leader to ensure live revenue systems stay up, running, and secure, while guiding teams through incidents and improvements.
Ticketing Operations Manager in Manchester employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ticketing and payment industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in industry-related discussions or panels. This not only showcases your expertise but also puts you on the radar of potential employers looking for someone with your background.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company’s ticketing systems and recent incidents they’ve faced. Be ready to discuss how you would handle similar situations and improve their operations. We want to see that you can keep the money flowing!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team and making a difference in the ticketing world.
We think you need these skills to ace Ticketing Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Operations Manager role. Highlight your experience in managing live payment systems and leading teams through incidents. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've protected revenue and improved service in high-pressure environments. We love a good story!
Showcase Your Incident Management Skills: Since incident management is key for us, make sure to highlight your experience in this area. Talk about how you've led teams during critical incidents and the impact of your actions. We want to know how you keep the money flowing!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Robert Walters UK
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the ticketing and payment systems relevant to the role. Brush up on EMV/contactless technologies and transaction processing systems, as well as any specific tools mentioned in the job description. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare for Incident Management Scenarios
Since this role involves leading major incident responses, think about past experiences where you've managed critical incidents. Be ready to discuss how you coordinated teams, resolved issues quickly, and minimised financial impact. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Leadership Skills
As a senior operational leader, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've coached team members, driven performance improvements, and managed supplier relationships. Highlight your experience in creating a high-performing culture, as this will resonate with the interviewers.
✨Understand the Business Impact
Be prepared to discuss how system availability directly impacts revenue and customer experience. Familiarise yourself with key metrics like transaction success rates and operational performance reporting. Showing that you understand the financial implications of downtime will set you apart as a candidate who truly gets the importance of the role.
