At a Glance
- Tasks: Support IT infrastructure and applications, manage Windows servers, and provide user support.
- Company: Join a leading wealth management firm known for its innovative projects.
- Benefits: Enjoy a hybrid work environment with competitive pay and pension contributions.
- Other info: This is a 12-month contract role based in the City of London.
- Why this job: Be part of a critical project in a dynamic team, enhancing your tech skills.
- Qualifications: Experience in Windows Administration, Active Directory, and VMware is essential.
We are hiring an experienced IT Engineer with strong experience across Infrastructure and Applications to join an impressive wealth management firm, on an exciting and critical project.
JOB PURPOSE: Work within the IT Infrastructure Team to support their day-to-day tasks and ongoing projects, including user support, under the management and guidance of the IT Infrastructure Team Manager.
KEY RESPONSIBILITIES:
- As Officer within the IT Infrastructure Team of the Information Technology Department
- Working as part of the IT Infrastructure Team you will be required to help support and manage all aspects of Windows Server and Desktop Administration, including but not restricted to the following areas:
- Carryout Infrastructure Checks based on Daily and Monthly Checklist.
- Monitoring and Maintaining Backups using Veeam software.
- Using VMWare vSphere (On-Premise not Cloud) to create and manage servers.
- Using VMWare Horizon (On-Premise not Cloud) to provide Non-Persistent desktops pools, including management of Golden Images.
- Manage and Create Active Directory Group Policies to support desktop and server standards, including but not limited to:
- Security Hardening Servers and Desktops to CIS Standards.
- Controlling ODBC configurations.
- Controlling the deployment of security certificates.
- Running scripts at logon or startup.
- Application Control/Lock Down Support Workspace One MDM system to control WFH devices and Company Phones.
- Support DNS and DHCP changes as and when required.
- Windows Patching.
- Provide ‘Second Line’ User Support for issues including but not limited to:
- Office 365 – Outlook, Excel, Word, Access, PowerPoint
- Peripheral issues
- Investigations into Email flow problems.
- Meeting Room Support – Projector, Desktop, TV and Sound issues
- User Account Unlocking (Windows and other applications)
- Primary Investigation and escalation of network issues
QUALIFICATIONS AND EXPERIENCE:
- Experience of Windows Administration in a Domain environment, including full management of Active Directory features (GPO, DNS, DHCP, etc) is required.
- Experience of Windows Operating System hardening to CIS standards.
- Experience of using On-Premises VMWare in a Server and Horizon desktop environment.
- Experience of Storage Provisioning and Management in VMware
- Experience of MDM systems, ideally WorkSpace One/Airwatch
- Experience of AWS server and storage deployments.
- Experience of supporting Video Conferencing Platforms (Zoom, Teams, etc)
- Experience of supporting users remotely, via chat and screen sharing.
Location: Liverpool Street
Rate: £220 a day
IR35: Inside (PAYE)
Duration: Initially, 12 months
IT Support Engineer - Applications / Infrastructure in London employer: Robert Walters UK
Join a leading wealth management firm in the heart of the City of London, where you will be part of a dynamic IT Infrastructure Team dedicated to delivering exceptional support and innovative solutions. With a strong focus on employee development, we offer a collaborative work culture that encourages growth and learning, alongside competitive daily rates and hybrid working options. Experience the unique advantage of working in a prestigious financial services environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Applications / Infrastructure in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare vSphere and Horizon. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in financial services. Attend industry meetups or online forums to gain insights and potentially get referrals that could help your application stand out.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of Active Directory management and Windows OS hardening. Be ready to discuss your past experiences and how they relate to the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your problem-solving skills during any interactions with the company. Whether it's through a phone call or an informal chat, demonstrating your ability to troubleshoot and resolve issues will leave a positive impression.
We think you need these skills to ace IT Support Engineer - Applications / Infrastructure in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in Windows Server and Desktop Administration, as well as your familiarity with VMWare and Active Directory. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your experience with IT support, particularly in user support and infrastructure management, and how it aligns with the job requirements.
Highlight Relevant Qualifications:Clearly list any certifications or qualifications related to IT support, such as knowledge of CIS standards, MDM systems, or AWS deployments. This will help you stand out as a qualified candidate.
Prepare for Technical Questions:Anticipate technical questions related to your experience with Windows Administration, VMWare, and user support scenarios. Be ready to discuss specific challenges you've faced and how you resolved them.
How to prepare for a job interview at Robert Walters UK
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Server and Desktop Administration, as well as VMWare vSphere and Horizon. Be prepared to discuss your experience with Active Directory, DNS, and DHCP, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Be ready to share examples of how you've tackled user support issues in the past. Highlight your experience with Office 365 and any troubleshooting you've done with peripherals or network problems.
✨Understand the Company Culture
Research the wealth management firm and understand their values and work culture. This will help you tailor your responses and show that you're a good fit for their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
