eBilling Assistant

An exciting opportunity has arisen for an eBilling Assistant to join a highly respected Finance team in London on a six-month fixed-term contract. This role offers you the chance to become an integral part of a globally diverse group, dedicated to ensuring financial health and delivering accurate, timely financial insight and control. You will be welcomed into a culture that values teamwork, integrity, and continuous improvement, where your attention to detail and commitment to operational excellence will be celebrated.

The position provides exposure to a wide range of responsibilities and projects, supporting both local and global finance networks, with strong support from knowledgeable colleagues who are passionate about sharing expertise and driving value through data-led insight. With flexible working solutions available to meet your needs, this is a unique opportunity for someone who thrives in an inclusive environment that champions diversity, mutual respect, and open communication.

• Upload invoices promptly to client eBilling platforms while coordinating with clients and vendors to resolve any technical or process-related issues efficiently.
• Address queries and rejections from clients and fee earners with sensitivity and professionalism, ensuring swift resolution and clear communication throughout.
• Identify billing disputes early on, escalate them appropriately, and work collaboratively towards timely resolutions that maintain positive relationships.
• Monitor internal billing schedules closely to ensure all deadlines—both internal and external—are consistently met without compromising accuracy.
• Maintain the eBilling console by keeping timekeeper records, user profiles, matters, and billing rates up-to-date at all times for reliable reporting.
• Assist with new client setups by configuring accounts according to eBilling policies, SAR rules, and firm procedures while ensuring compliance at every stage.
• Liaise with clients throughout the entire eBilling process—from initial setup through payment—providing guidance, support, and clear instructions as needed.
• Collaborate effectively with other teams such as Credit Control, Client Finance, Billing, and Pricing Teams to ensure seamless compliance with eBilling requirements.
• Build strong relationships with both internal stakeholders and external client relationship teams through regular meetings and shared objectives.
• Keep eBilling guidelines current by staying informed about regulatory changes; communicate updates clearly to relevant parties across the business.
• Identify areas for process improvement within eBilling operations; implement technical or procedural solutions that optimise efficiency and service quality.
• Develop detailed reports and analytics for management review to monitor billing efficiency, revenue performance, and compliance metrics.
• Support budgeting activities by assisting with monthly accruals and preparing billing-related reports for financial planning purposes.
• Maintain comprehensive records of all eBilling transactions for audit purposes—ensuring documentation is accurate, complete, and readily accessible.

• Demonstrated experience in legal finance environments where accuracy and compliance are paramount across all tasks undertaken.
• Proven track record of performing core responsibilities as an eBilling assistant within professional services firms—delivering operational excellence consistently.
• Ability to communicate effectively across teams using considerate interpersonal skills that foster trust-based relationships among stakeholders.
• Experience supporting continuous improvement initiatives by identifying workflow enhancements or system upgrades that benefit overall service delivery.
• Strong organisational skills evidenced by maintaining high standards of accuracy in data management—including timekeeper records, matters setup, billing rates updates—and audit documentation.
• Commercial awareness enabling you to contribute meaningfully to budgeting processes as well as monthly accruals preparation for financial planning purposes.
• Subject matter expertise within the scope of eBilling activities—offering guidance on platform usage or compliance requirements whenever required by colleagues or clients.
• Commitment to promoting efficiency through knowledge sharing across functions; actively participating in training sessions or collaborative projects aimed at raising standards collectively.
• Professionalism demonstrated through integrity in every aspect of work—from handling sensitive client information responsibly to adhering strictly to firm policies.
• Enthusiasm for working within inclusive teams where diversity is valued; willingness to support others’ development while pursuing your own growth opportunities.