Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a company that values both customers and employees, fostering growth and development.
- Benefits: Enjoy bonuses, pension contributions, enhanced family pay, discounts, and 24/7 healthcare access.
- Why this job: Perfect for those who thrive in fast-paced environments and want to make a real impact.
- Qualifications: Experience in managing customer service teams and a positive attitude towards learning.
- Other info: This is a permanent role based in Warrington with flexible shift patterns.
The predicted salary is between 27872 - 27872 £ per year.
A Customer Service Team Leader role has arisen in Warrington. This position involves working in a fast-paced environment, overseeing the quality of service delivered to both customers and colleagues across the business. The successful candidate will actively support team development, encouraging growth in skills and knowledge. Ideal for someone who thrives in a demanding role while maintaining a focus on delivering exceptional customer experiences.
What you'll do:
- Manage quality and performance against agreed frameworks and SLAs
- Have full knowledge of your own and wider business KPI's, with the ability to report against them
- Effectively manage absence in line with company policies
- Resolve all customer account queries efficiently and in a timely manner
- Support frontline teams where complaint escalations are necessary
- Deliver engaging coaching and feedback sessions to team, agreeing defined actions where opportunities for improvement are identified
- Create a team environment that promotes development and idea generation
What you bring:
- Proven experience in creating and managing customer service teams
- Positive approach to learning new things
- Background in management
- Curiosity about the industry
- Ability to work in a fast-paced environment
What sets this company apart:
Our client is committed not only to their customers but also to their employees, providing an environment where people can learn, develop and grow both professionally and personally. They offer extensive product options, ensuring every customer can find something they enjoy. Their dedication extends to their Customer Service Teams who are passionate about delivering great service and constantly improving everything they do.
Extra Rewards:
- Unlock bonuses to boost your income.
- Build savings with monthly pension contributions.
- Enhanced Maternity & Paternity Pay for life’s big moments.
- Get rewarded through our 'Refer a Friend' program.
- Death-in-service benefit for financial security.
- Enjoy discounts and cashback from top retailers.
- Access virtual GP services anytime for you and your family.
- Get support through counselling and self-help resources.
Digital Customer Service Team Leader employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer service. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to driving team performance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research the company culture and values. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your approach to coaching and developing team members. Highlight any training or mentoring experiences you've had, as this role emphasises team development and growth.
We think you need these skills to ace Digital Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage performance and support team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your management skills. Mention how you can contribute to creating a positive team environment and delivering exceptional customer experiences.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and the ability to work in a fast-paced environment. These are crucial for the Digital Customer Service Team Leader role.
Prepare for Potential Questions: Think about common interview questions related to team management and customer service scenarios. Prepare answers that reflect your experience and approach to leading a team effectively.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your Leadership Skills
As a Digital Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you supported team development and resolved conflicts.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common KPIs in customer service. Be ready to discuss how you have used KPIs to improve team performance and customer satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle escalated complaints or manage team performance under pressure, and be prepared to explain your thought process.
✨Emphasise Your Adaptability
This role requires working in a fast-paced environment. Share experiences that highlight your ability to adapt to changing situations and maintain high-quality service, especially during busy periods or when facing unexpected challenges.
