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For Companies At a Glance
- Tasks: Assist customers via live chat, phone, and email, ensuring a positive experience.
- Company: Join a forward-thinking company that values its people and fosters growth.
- Benefits: Enjoy a competitive salary, bonus opportunities, pension scheme, and retail discounts.
- Why this job: This role offers career progression, full training, and a supportive, collaborative culture.
- Qualifications: Great communication skills and a proactive mindset; customer service experience is a plus.
- Other info: Work 4 days on, 4 days off, with evening and night shifts available.
The predicted salary is between 25896 - 25896 £ per year.
Location: Warrington (Fully Office-Based)
Salary: £26,672 + Bonus Opportunities
Full-Time | 4 days on, 4 days off (9pm-7am) | Permanent Contract
Evening and night shift patterns available based on preference.
Are you ready to build a rewarding career in a company that truly values its people? We’re looking for passionate, customer-focused individuals to join our thriving team in Warrington as a Customer Service Advisor. This is more than just a job – it’s a chance to grow, learn, and make a real difference every day.
Why You’ll Love This Role:
- Competitive Salary – £25,896 per year, with bonus potential
- Career Progression – Exposure across multiple departments
- Full Training Provided – Learn and grow in a supportive environment
- Benefits That Work for You – Pension scheme, retail discounts, and more
- Collaborative Culture – Join a friendly, energetic team that’s passionate about great service
What You’ll Be Doing:
In this fast-paced, customer-focused role, you’ll handle a variety of inbound customer queries via live chat, telephone, and email. You’ll play a key role in delivering clear, friendly, and efficient support – ensuring every customer has a positive experience.
Your responsibilities will include:
- Responding to queries about online accounts
- Updating and maintaining customer information
- Investigating and resolving account-related issues
- Working with other departments to find fast, effective solutions
- Escalating concerns where necessary – and making sure they’re handled the right way
What You’ll Bring to the Team:
You don’t need to be a call centre expert – if you’ve got the right attitude and passion for helping people, we’ll give you the tools to succeed. Ideally, you’ll have:
- Great communication skills – written and verbal
- The ability to stay cool under pressure and juggle multiple tasks
- A proactive, problem-solving mindset
- Previous experience in a customer-facing role
- Eagerness to learn and grow in a fast-moving industry
What Makes Us Different:
Our client is a forward-thinking organisation that believes happy teams create happy customers. They invest in their people and foster a culture of support, progression, and continual improvement. When you join, you’ll be part of a company that listens to your ideas, values your input, and celebrates your success.
Apply Now:
If you’re ready to take your customer service career to the next level, we want to hear from you! This is your chance to join a company where your skills matter – and where every day brings new opportunities. Apply today through Robert Walters Operations Limited.
Customer Service Advisor - Nights employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nights
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise a supportive environment and career progression, be ready to discuss how your personal values align with theirs during any informal chats or networking opportunities.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. You might want to role-play common customer scenarios with friends or family to build confidence in handling queries effectively and maintaining a friendly tone.
✨Tip Number 3
Be prepared to demonstrate your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues for customers, as this will show your proactive mindset and ability to stay cool under pressure.
✨Tip Number 4
Since the role involves working nights, consider discussing your availability and flexibility during any conversations. Showing that you're adaptable and willing to embrace the night shift can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills and any previous experience handling customer queries, as these are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your proactive problem-solving mindset. Mention specific examples of how you've successfully handled customer issues in the past to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your great communication skills, ability to work under pressure, and eagerness to learn. These traits are essential for thriving in a fast-paced customer service environment.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. This includes submitting your application through the specified platform, which in this case is via Robert Walters Operations Limited. Double-check that all required documents are included.
How to prepare for a job interview at Robert Walters UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or resolve common issues, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since this role involves various communication channels, emphasise your written and verbal communication abilities. You could mention any experience with live chat, phone calls, or emails to illustrate your proficiency.
✨Demonstrate Your Ability to Work Under Pressure
The job requires juggling multiple tasks, especially during busy periods. Share specific examples of times when you successfully managed stress and maintained a positive attitude while handling several responsibilities.
