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- Tasks: Assist customers via phone and email, providing support with compassion.
- Company: Join a global team focused on creativity and problem-solving.
- Benefits: Enjoy competitive pay, weekly payments, and opportunities for overtime.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your communication skills and a great work ethic.
- Other info: This is a fully office-based role in Oldham, starting ASAP.
Contract: 3 Months Temp
Rate: £12.21 + holiday pay
Location: Oldham City Centre (fully office based)
Start date: ASAP
Hours: Mon-Fri (9am-5pm)
As a call centre advisor, you will be on hand to answer any questions whether that be via phone or e-mail. This will be working closely on the Housing team and speaking to vulnerable people with compassion.
Skills required:
- Computer Literate
- Excellent vocal and written communication
- Clear focus
- Great work ethic and willingness
- Ability to cope in a fast-paced pressured environment
We are offering full time, temporary contracts of 36.75 hours per week. We expect you to be fully flexible between our opening and closing times of 9am-5pm. Overtime may be required depending on volumes.
You will be paid weekly, one week in arrears for the hours you work. The contract is due to start ASAP. This is an onsite role only.
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Salary: Up to £12.21 per hour
Workplace Type: On-site
Experience Level: Entry Level
Location: Oldham
Date posted: 3 April 2025
Customer Service Advisor employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the housing sector and common issues faced by vulnerable individuals. This knowledge will help you demonstrate empathy and understanding during your interactions, which is crucial for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with various queries via phone and email, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples of past experiences where you've successfully managed high-stress situations. This will highlight your resilience and adaptability in a fast-paced environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires adaptability between 9am-5pm, demonstrating your willingness to accommodate varying schedules can make a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle calls and emails compassionately.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that showcase your work ethic and ability to thrive in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to communicate effectively and support vulnerable individuals.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Robert Walters UK
✨Show Your Compassion
As a Customer Service Advisor, you'll be dealing with vulnerable people. Make sure to demonstrate your ability to empathise and communicate compassionately during the interview. Share examples from your past experiences where you've successfully helped someone in need.
✨Highlight Your Communication Skills
Excellent vocal and written communication is key for this role. Prepare to discuss how you effectively communicate in different situations, whether it's over the phone or via email. Consider bringing up specific instances where your communication skills made a positive impact.
✨Demonstrate Your Adaptability
The job can be fast-paced and pressured, so it's important to show that you can adapt quickly. Be ready to talk about times when you've had to think on your feet or manage multiple tasks at once. This will reassure the interviewer of your ability to thrive in a dynamic environment.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Take some time to research their mission and any recent news. During the interview, mention how your personal values align with theirs, which shows you're genuinely interested in being part of their team.
