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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing support and information.
- Company: Join a supportive Housing team in Oldham, making a real community impact.
- Benefits: Weekly pay, valuable experience, and a chance to help vulnerable individuals.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Office-based role with opportunities for personal growth and teamwork.
Location: Oldham (office-based)
Contract: Until March 2026
Pay: £13.68 inc holiday pay
Start: Oct 2025
Hours: Mon-Fri (9am-5pm)
About the Role
We are looking for a Customer Service Officer to join our Housing team. You will be the first point of contact for customers, answering queries by phone and email with professionalism and compassion — particularly when supporting vulnerable individuals.
Responsibilities
- Be the first point of contact for customers via phone and email, handling inquiries in a professional and compassionate manner.
- Provide accurate information and support to residents and service users, with a focus on helping vulnerable individuals.
- Collaborate with the Housing team to address customer needs and escalate issues as required.
What We’re Looking For
- Strong verbal and written communication skills
- Patience, attentiveness, and a positive attitude
- Excellent time management and organisational skills
- The ability to work under pressure in a fast-paced environment
- A clear focus and willingness to work hard
What We Offer
- Weekly pay (one week in arrears)
- Valuable experience within a supportive team
- A fully office-based role in central Oldham
- The opportunity to make a real impact in the community
Apply today to start your next role with us and make a difference where it matters most.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Job Details
- Contract Type: Temporary
- Specialism: Business Support
- Focus: Customer Service
- Industry: Call Centre and Customer Service
- Salary: Up to £13.68 per hour
- Workplace Type: On-site
- Experience Level: Entry Level
- Location: Oldham
Date posted: 23 September 2025
Consultant: Georgia Prescott
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Customer Service Advisor employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Dress appropriately for the interview. Even if it’s an office-based role, looking smart and professional can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in handling customer queries, especially with vulnerable individuals.
Showcase Your Compassion: In your application, emphasise your ability to be patient and attentive. We want to see how you can bring a positive attitude to the role, especially when dealing with sensitive situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your strong written communication skills, as this is key for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at Robert Walters UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key skills required, such as strong communication and compassion, especially when dealing with vulnerable individuals.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and professionally. You could even role-play common customer scenarios with a friend to build your confidence in handling inquiries.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you've demonstrated patience and understanding, as these qualities are crucial for supporting vulnerable individuals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about how the Housing team collaborates to address customer needs or what challenges they face, which will demonstrate your eagerness to contribute.
