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- Tasks: Be the go-to person for client queries and appointment bookings.
- Company: Join a dynamic team in a growing customer service environment.
- Benefits: Enjoy a competitive salary and the chance to develop your skills.
- Why this job: Kickstart your career with hands-on experience and a supportive team culture.
- Qualifications: No prior experience needed, just bring your people skills and enthusiasm!
- Other info: This is a full-time, office-based role in Hinckley.
The predicted salary is between 19200 - 24000 £ per year.
Customer Service Advisor
Location: Hinckley, Leicestershire
Salary: up to £24,000
Hours: Full Time, office based
Our client is seeking a Customer Service Advisor to join their growing team. This is an entry-level opportunity for someone with great customer service and people skills. The successful candidate will be the first point of contact for any issues or concerns raised, providing fast, client-focused solutions.
The Role:
- Contact existing clients to book their Anniversary appointments with consultants
- Deliver administrative duties for the department including rescheduling appointments
- Acknowledge all client service issues in line with the complaints procedure
- Obtain a prompt response to client queries, service issues, and requests to cancel
- Resolve all client service issues in a timely manner focused on client resolution and retention
- Understand all client databases and systems to adequately investigate and respond to the client
The Right Candidate:
- Strong team player
- Ability to work in a fast-paced environment
- Dynamic and flexible approach
- Ability to work under pressure
What\’s next:
If you\’re ready to leap forward in your career, apply today!
Email your CV to connor.morris@robertwalters.com
About the job
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Workplace Type: On-site
Experience Level: Entry Level
Job Reference: AM9R4G-DCFE8EB2
Date posted: 12 February 2025
Consultant: Connor Morris
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Customer Service Advisor employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer service philosophy and the specific needs of their clients will help you stand out during any discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or helped others, as this will demonstrate your capability to handle client concerns.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with people who work in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant achievements. Use bullet points for clarity and focus on results that demonstrate your ability to resolve client issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, highlighting your communication and empathy skills.
✨Demonstrate Problem-Solving Abilities
The role involves resolving client issues quickly and effectively. Think of specific instances where you've tackled challenges or complaints, and explain your thought process and the outcome during the interview.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their values and customer service approach will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy client. Practising your responses can help you feel more confident and articulate during the interview.
