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For Companies At a Glance
- Tasks: Deliver engaging training and build strong client relationships across various sectors.
- Company: Join a mission-driven company helping professionals thrive with data insights.
- Benefits: Competitive salary, substantial options scheme, ongoing training, and wellness support.
- Why this job: Make a real impact by enhancing client experiences and driving success.
- Qualifications: Outstanding communication skills, proactive mindset, and German fluency required.
- Other info: Enjoy a hybrid work environment with excellent career growth opportunities.
The predicted salary is between 35000 - 36000 £ per year.
Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. We are seeking a Client Experience Manager to help our diverse client base get maximum value from our data platform.
Responsibilities
- Delivering engaging training sessions to help clients navigate and maximize our platform's potential
- Building strong relationships with clients across various sectors, from banking to government
- Managing multiple client accounts and ensuring consistently high satisfaction levels
- Identifying opportunities for account growth and platform enhancement
- Supporting client retention through proactive engagement and problem-solving
Qualifications
- People skills: Outstanding communication abilities and natural emotional intelligence
- Organization: Strong ability to manage multiple priorities and client relationships
- Proactive mindset: Self-motivated approach to work and client success
- German fluency: Ability to support our growing German market
- Service experience: Background in customer service, hospitality, or teaching
Benefits
- A stake in the company: Substantial options scheme
- Professional development: Ongoing training and development
- The latest tech: MacBook and required equipment
- Health and wellness: Counselling and wellbeing benefits
- Travel support: Season ticket loans and cycle scheme
Contract Type: Permanent
Focus: Account Management
Industry: Admin and Secretarial
Workplace Type: Hybrid
Experience Level: Associate
Location: London
Salary: £35,000 - £36,000 per annum
Customer Experience Manager employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an insider's edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Customer Experience Manager role!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your people skills and any relevant experience in customer service or account management that aligns with what we’re looking for.
Show Off Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, engaging language and don’t shy away from sharing examples of how you’ve successfully interacted with clients in the past.
Demonstrate Proactivity: We love a proactive mindset! In your application, mention instances where you took the initiative to solve problems or enhance client experiences. This will show us that you’re self-motivated and ready to make an impact.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep everything organised on our end!
How to prepare for a job interview at Robert Walters UK
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the data platform the company offers. Explore its features and think about how you would explain them to clients. This will show your proactive mindset and help you build rapport during the conversation.
✨Showcase Your People Skills
Since this role requires outstanding communication abilities, prepare examples of how you've successfully built relationships in previous roles. Think about specific situations where your emotional intelligence made a difference in client satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple priorities and client accounts. Share strategies or tools you use to stay organised, as this will highlight your ability to handle the demands of the role effectively.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle client issues or enhance their experience. Think of past experiences where you proactively solved problems and be prepared to share those stories to illustrate your service experience.
