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For Companies At a Glance
- Tasks: Become the ultimate problem-solver, managing client complaints from start to finish.
- Company: Join a multi-award-winning team focused on exceptional service and career growth.
- Benefits: Enjoy salary reviews twice a year and opportunities for skill development.
- Why this job: Make a real impact by turning complaints into opportunities in a fast-paced environment.
- Qualifications: Strong attention to detail and experience in handling complaints, preferably in B2B.
- Other info: This is a fully onsite role located in Manchester City Centre.
The predicted salary is between 25000 - 25000 £ per year.
Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you’re solution-focused and eager to make an impact, this is the role for you!
What You’ll Do:
- Be the go-to problem-solver, managing client service issues from start to finish.
- Investigate complaints, liaise with teams, and ensure swift, effective resolutions.
- Own the process: track complaints, meet SLAs, and go the extra mile to ensure client satisfaction.
- Shape the future by developing tools and training to improve service quality.
What You’ll Bring:
- Strong attention to detail, excellent communication, and problem-solving skills.
- Experience in handling complaints, ideally in a B2B environment.
- Confidence to challenge and influence at all levels.
- A collaborative approach and a passion for delivering the best outcomes.
Why Join?
Join a multi-award-winning team that’s all about fast-paced problem-solving and career growth. You’ll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year.
Complaints Handler employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints in the B2B sector. Understanding the typical issues businesses face will help you demonstrate your knowledge during interviews and show that you're ready to tackle challenges head-on.
✨Tip Number 2
Practice your problem-solving skills by role-playing different complaint scenarios with a friend or mentor. This will help you articulate your thought process and solutions clearly, which is crucial for a Complaints Handler.
✨Tip Number 3
Network with professionals in customer service roles, especially those who work in B2B environments. They can provide insights into the industry and may even refer you to opportunities within their companies.
✨Tip Number 4
Showcase your communication skills by engaging in discussions on platforms like LinkedIn. Sharing your thoughts on customer service trends can highlight your expertise and passion for the field, making you a more attractive candidate.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling complaints, particularly in a B2B environment. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, especially your ability to manage client service issues and deliver exceptional service.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that illustrates your ability to communicate effectively with clients and colleagues. This could be through past experiences or specific achievements.
Highlight Collaborative Experience: Emphasise any previous roles where you worked collaboratively to resolve issues or improve service quality. This will show that you have the collaborative approach they are looking for.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complaints in the past. Highlight your ability to think on your feet and provide effective solutions, as this role requires a strong focus on turning complaints into opportunities.
✨Demonstrate Attention to Detail
Since the job involves tracking complaints and meeting SLAs, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to stay organised and detail-oriented.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as excellent communication is key for this role. Be prepared to explain complex issues simply and effectively, showcasing your ability to liaise with various teams.
✨Emphasise Your Collaborative Approach
This position requires working closely with different teams. Share experiences where you've successfully collaborated with others to achieve a common goal, demonstrating your team spirit and commitment to delivering the best outcomes.
