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- Tasks: Lead and inspire a high-performing Collections team to achieve outstanding results.
- Company: Join a leading FinTech with a supportive and diverse culture.
- Benefits: Enjoy stock options, private medical insurance, and unique perks like an on-site gym.
- Why this job: Make a real impact in a fast-growing business while developing your leadership skills.
- Qualifications: Experience in collections management and strong interpersonal skills are essential.
- Other info: Work in a modern Central London office with excellent career growth opportunities.
The predicted salary is between 44000 - 50000 £ per year.
A leading FinTech organisation is seeking a Collections Team Lead to join their expanding Collections & Recoveries department in London. This is an exceptional opportunity to play a pivotal role in shaping the future of a high-growth business that partners with some of the world’s most recognised e-commerce and technology brands.
As the Collections Team Lead, you will be empowered to recruit, nurture, and inspire a talented team, driving outstanding performance while fostering a culture built on accountability, growth, and shared success. The company offers a modern, sophisticated office environment in Central London, comprehensive benefits including stock options, private medical and dental insurance, enhanced parental leave, and unique perks such as an on-site gym and monthly masseuse.
With a transparent and supportive team culture, you will enjoy direct feedback, aligned incentives, and the chance to make a real impact in a data-driven workplace where your contributions are truly valued.
Join an award-winning FinTech recognised for its supportive, diverse, and rewarding workplace culture by major industry publications. Benefit from a comprehensive package including stock options, private medical insurance, enhanced parental leave, subsidised lunches, Deliveroo allowance for late work, monthly in-office masseuse sessions, and access to sports clubs. Work alongside knowledgeable colleagues in a high-quality team that values transparency, direct feedback, and mutual support within a modern Central London office space.
What You’ll Do
- Build an inclusive environment where your guidance helps each team member reach their full potential.
- Nurture talent through thoughtful coaching sessions while ensuring that operational targets are met with precision.
- Collaborate extensively across departments to resolve challenges swiftly and embed best practices that drive both efficiency and positive customer outcomes.
- Harness data analytics and automation tools to streamline processes for maximum impact.
- Foster trust within your team and promote sustainable solutions tailored to individual customer circumstances.
- Create an atmosphere of mutual respect where everyone feels valued for their contributions.
Recruit, develop, and manage a high-performing team of Collections Agents
- Provide ongoing coaching through regular one-to-one meetings and performance reviews.
- Inspire and motivate your team to consistently meet and exceed key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee daily collections activities across multiple lending geographies while maintaining professionalism and empathy when handling escalated or complex customer cases.
- Collaborate closely with Customer Success and other departments to resolve issues efficiently and embed best practices throughout the collections process.
- Drive operational efficiency by implementing process improvements and leveraging data analytics and automation tools to optimise workflows.
- Ensure all collections activities comply with internal policies as well as regulatory guidelines set by the Financial Conduct Authority (FCA) and Treating Customers Fairly (TCF) principles.
- Monitor team performance using data-driven insights to identify trends, inform strategic decisions, and champion fair customer outcomes.
- Promote sustainable repayment solutions that balance business objectives with customer needs through empathetic communication and problem-solving.
- Foster a collaborative environment where open communication is encouraged and every team member feels supported in their professional development.
- Contribute to cross-functional projects aimed at enhancing overall business impact while maintaining high standards of compliance.
What You’ll Bring
- Proven background as a Collections Team Lead with valuable expertise in guiding teams towards shared goals within regulated financial environments.
- Extensive experience managing collections or credit control teams—demonstrating technical proficiency and strong interpersonal skills.
- Ability to communicate clearly ensures that expectations are understood while your empathetic approach supports both customers and colleagues alike.
- Familiarity with regulatory requirements allows you to navigate complex scenarios confidently while upholding compliance standards.
- Proficiency in analytical tools such as Excel or equivalent software platforms for monitoring progress effectively.
- Proactive mindset with responsibility for outcomes and urgency in addressing challenges as they arise.
- Commitment to championing fair customer outcomes through responsible decision-making aligned with business objectives.
What’s Next
If you are ready to make a meaningful impact within an award-winning FinTech environment where your talents are celebrated—this is your moment! Apply today by clicking on the link below to begin your journey towards joining this exceptional team.
Collections Team Lead employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space, especially those who might know about openings in collections or credit control. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about fostering a supportive environment, think about how you can demonstrate your leadership style and commitment to team success during your chat.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used analytics in past roles to drive performance. This will resonate well with the hiring team, as they value data-driven decision-making in their operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at StudySmarter!
We think you need these skills to ace Collections Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Collections Team Lead role. Highlight your leadership experience and any relevant achievements in collections or credit control to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Data Skills: Since we value data-driven decision-making, mention any experience you have with data analytics tools like Excel. Share specific examples of how you've used data to improve team performance or operational efficiency.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robert Walters UK
✨Know Your Numbers
As a Collections Team Lead, you'll need to be comfortable with data analytics. Brush up on your Excel skills and be ready to discuss how you've used data to drive performance in previous roles. Prepare specific examples of how you’ve monitored KPIs and made strategic decisions based on data insights.
✨Showcase Your Leadership Style
This role is all about nurturing talent and inspiring your team. Think about your leadership style and be prepared to share how you've successfully developed high-performing teams in the past. Use examples that highlight your coaching methods and how you foster a collaborative environment.
✨Understand Regulatory Frameworks
Familiarity with FCA guidelines and Treating Customers Fairly principles is crucial. Make sure you can articulate your understanding of these regulations and how they impact collections processes. Be ready to discuss how you've ensured compliance in your previous roles.
✨Empathy is Key
Handling escalated customer cases requires a blend of professionalism and empathy. Prepare to share examples of how you've approached complex customer situations with sensitivity. Highlight your problem-solving skills and how you balance business objectives with customer needs.
