Client Services Supervisor

A leading global asset manager is seeking a Client Services Supervisor to guide their European Client Services team based in London. This pivotal position offers you the chance to shape and nurture a high-performing group, ensuring exceptional service delivery for intermediated wholesale and retail clients across Europe. Your expertise will be valued as you foster an inclusive and supportive environment, drawing on your deep understanding of European market dynamics.

As a Client Services Supervisor, you will play an instrumental role in guiding a talented team dedicated to delivering outstanding service experiences for clients across Europe. Your days will be filled with meaningful collaboration as you mentor colleagues, share insights into European market trends, and ensure that every client interaction reflects the highest standards of care. You will be responsible for overseeing complex queries, supporting process improvements, and championing initiatives that promote inclusivity and professional growth. By building strong connections within your team and across departments, you will help create an environment where everyone thrives together. Your commitment to nurturing talent and upholding best practices will be central to your success in this rewarding supervisory position.

• Guide and support a diverse team of client services professionals, fostering a collaborative and nurturing atmosphere that encourages growth and development.
• Oversee the delivery of best-in-class service to intermediated wholesale and retail clients throughout Europe, ensuring all interactions are handled with empathy and professionalism.
• Utilise your comprehensive knowledge of European market dynamics to inform strategic decisions and enhance service quality across multiple jurisdictions.
• Provide hands-on supervision by mentoring team members, sharing knowledge, and promoting continuous improvement in all aspects of client service.
• Act as a dependable point of contact for escalated client issues, resolving concerns with sensitivity and care while maintaining strong relationships.
• Collaborate closely with internal stakeholders to ensure seamless communication and alignment on client needs, always prioritising teamwork and mutual respect.
• Monitor performance metrics to identify areas for improvement, implementing thoughtful solutions that support both individual and team success.
• Champion an inclusive workplace culture where everyone feels valued, respected, and empowered to contribute their unique perspectives.
• Support the implementation of new processes or technologies designed to enhance efficiency without compromising the warmth or quality of client interactions.

In this Client Services Supervisor role, your proven background in asset management—particularly servicing intermediated wholesale or retail clients—will set you apart. Your deep familiarity with European markets enables you to offer valuable insights that benefit both clients and colleagues. If you possess German language skills or have worked extensively with German clients, your expertise will be especially appreciated. Beyond technical know-how, your ability to nurture talent through supportive guidance ensures that those around you feel empowered to succeed. You bring excellent interpersonal skills that allow you to connect meaningfully with others while remaining organised amidst competing demands. Above all, your dedication to fostering an inclusive environment where everyone’s voice matters makes you an ideal fit for this collaborative team.

• Demonstrable experience servicing intermediated wholesale and retail clients within the European asset management industry is essential for this role.
• Comprehensive understanding of European market dynamics is required; German language proficiency and familiarity with the German market would be highly advantageous.
• Proven ability to manage, guide, and nurture high-performing teams in a supportive manner is crucial for fostering positive outcomes.
• Hands-on experience delivering exceptional client service within asset management environments is necessary for success in this position.
• Excellent interpersonal skills are needed to build trust-based relationships with clients, colleagues, and stakeholders alike.
• Strong organisational abilities are important for managing multiple priorities while maintaining attention to detail in all tasks undertaken.
• A collaborative approach is vital for working effectively within cross-functional teams focused on shared goals.
• Commitment to promoting inclusivity, empathy, and open communication within the workplace is expected from all applicants.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

Contract Type: Temporary Interim Management
Focus: Operations
Workplace Type: Hybrid
Experience Level: Mid Management
Location: London
Salary: £330 - £430 per day
Industry: Financial Services
Specialism: Banking & Financial Services