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For Companies At a Glance
- Tasks: Provide advanced technical support for Microsoft 365, Azure, and networking.
- Company: Join a leading travel and tourism company with a hybrid work culture.
- Benefits: Enjoy a permanent contract, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex IT issues in a dynamic environment.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies required.
- Other info: Collaborate with a passionate team and enhance your skills in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
This role provides advanced technical support across cloud, network, and infrastructure environments, ensuring reliable, secure, and efficient IT operations across office-based and remote users. The position sits above first-line support and acts as an escalation point for complex technical issues, with a strong focus on Microsoft 365, Azure, Intune, and networking.
Key Responsibilities
- Administer and support Microsoft Azure services, including identity, access management, groups, policies, and resource configuration.
- Manage and troubleshoot Microsoft 365 environments (Exchange, SharePoint, Teams, OneDrive).
- Configure and maintain Intune / Endpoint Manager for device compliance, policy enforcement, and application deployment.
- Support the implementation of new cloud and hybrid solutions, contributing to continuous infrastructure improvement.
- Proactively monitor cloud and infrastructure health, resolving issues before they impact users or operations.
Advanced Technical Support
- Act as an escalation point for complex incidents from endpoint and user support teams.
- Troubleshoot advanced issues related to Azure, Intune, authentication, VPN connectivity, and system integrations.
- Liaise with third-party vendors and Microsoft support to resolve high-impact or specialist issues.
- Perform root cause analysis and implement long-term fixes to prevent recurring problems.
Network & Systems Administration
- Maintain and support LAN/WAN networks, VPNs, firewalls, switches, and wireless infrastructure.
- Carry out network performance monitoring, firmware updates, and configuration management.
- Support on-premise server environments where applicable, including patching and system updates.
- Assist with new office setups or relocations, ensuring infrastructure readiness.
- Travel to other office locations when required to deliver on-site technical support.
Monitoring, Maintenance & Documentation
- Monitor systems using infrastructure monitoring tools and respond to alerts.
- Perform scheduled maintenance, backups, and patch management.
- Maintain accurate technical documentation, including network diagrams, SOPs, and architecture records.
- Contribute to the IT knowledge base with clear guides and troubleshooting documentation.
Collaboration & Stakeholder Engagement
- Work closely with endpoint support teams to ensure end-to-end issue resolution.
- Collaborate with security stakeholders to maintain compliance and support vulnerability remediation.
- Support application and data teams with integrations and access dependencies.
- Share knowledge, mentor colleagues, and promote best practices across the IT function.
Required Experience & Skills
- Proven experience in a 2nd line or infrastructure support role.
- Strong experience supporting Microsoft 365 and Azure environments.
- Solid understanding of: Azure identity, access, and resource management; Microsoft 365 administration; Intune / Endpoint Manager; Networking fundamentals (VPN, DNS, DHCP, routing, switching); Experience supporting Windows operating systems and devices; Working knowledge of PowerShell for administration or automation.
- Strong problem-solving, analytical, and documentation skills.
- Proactive, reliable, and customer-focused approach.
Preferred Qualifications
- Microsoft 365 Modern Desktop or Endpoint Administrator certification.
- ITIL v4 Foundation.
- Experience supporting multi-site or distributed environments.
About the job
- Contract Type: Permanent.
- Focus: IT Support.
- Industry: Travel and Tourism.
- Workplace Type: Hybrid.
- Experience Level: Associate.
- Location: London.
2nd Line Support - Microsoft Stack employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Microsoft Stack
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect 2nd Line Support role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or Intune, make sure to highlight that in conversations. Share specific examples of how you've solved complex issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or message can go a long way. Let them know you’re keen on the 2nd Line Support position and why you’d be a great fit!
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line Support - Microsoft Stack
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for those who can think on their feet and come up with effective solutions, so share your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started!
How to prepare for a job interview at Robert Walters UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've successfully managed or troubleshot these technologies. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Get Familiar with Networking Fundamentals
Since this role involves network administration, make sure you understand key concepts like VPNs, DNS, and DHCP. You might be asked to explain how you would troubleshoot a network issue, so having a solid grasp of these fundamentals is crucial.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various teams, so be prepared to discuss how you've collaborated in the past. Share examples of how you've mentored colleagues or contributed to team projects, showcasing your ability to work well with others.
