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- Tasks: Be the go-to person for tech support, solving issues and helping users daily.
- Company: Join a dynamic IT team committed to exceptional customer service and employee growth.
- Benefits: Enjoy flexible working options and a competitive salary of £25,000.
- Why this job: Perfect for problem-solvers who want to make an impact in a supportive environment.
- Qualifications: No prior experience needed, just a passion for tech and great communication skills.
- Other info: This role is based in Measham with opportunities for career development.
The predicted salary is between 20000 - 25000 £ per year.
Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm.
What you'll do:
- Provide initial technical support to end users
- Fix technical faults, answer queries and fulfil requests
- Assist with user rights, passwords and user accounts
- Maintain company’s IT hardware, software, and services
- Escalate tickets as required to senior support staff
- Ensure compliance with company policies and procedures
- Provide support both remotely and in-office
What you bring:
- Ability to effectively question users to establish symptoms
- Experience in escalating unresolved incidents and requests
- Knowledge of ServiceNow for recording incidents
- Proactive approach towards service delivery in accordance with agreed SLAs
- Excellent listening and empathy skills
- Confidence in presenting information clearly with audience-specific terminology
- Attention to detail and ability to follow established procedures accurately
- Leadership skills and ability to build positive relationships with team members
What sets this company apart:
This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities.
What's next:
Ready for a rewarding challenge? Apply now! Apply today by clicking on the link or reach out directly with an updated CV to ajay.hayre@robertwalters.com
1st Line Support Engineer employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues that end users face. This will help you respond confidently and effectively during any informal conversations or networking opportunities, showcasing your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. This is crucial for a 1st Line Support Engineer role, as you'll need to convey information clearly to users who may not have a technical background.
✨Tip Number 3
Get hands-on experience with ServiceNow or similar ticketing systems. Familiarity with these tools can set you apart from other candidates, as it shows you're ready to hit the ground running in managing incidents and requests.
✨Tip Number 4
Network with current IT professionals or join relevant online forums. Engaging with others in the field can provide insights into the company culture and expectations, helping you tailor your approach when applying for the role.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Use keywords from the job description, such as 'ServiceNow', 'remote support technologies', and 'problem-solving' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved technical issues or provided excellent support in previous roles.
Highlight Communication Skills: Since this role requires excellent communication skills, emphasise your ability to explain technical concepts clearly. Provide examples of how you've effectively communicated with users in past experiences.
Showcase Problem-Solving Abilities: In your application, include instances where you've demonstrated a proactive approach to problem-solving. Discuss how you’ve escalated unresolved incidents and ensured compliance with procedures.
How to prepare for a job interview at Robert Walters UK
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of common technical issues and how to resolve them. Familiarise yourself with the tools and technologies mentioned in the job description, such as ServiceNow, to demonstrate your readiness for the role.
✨Emphasise Customer Service Skills
Since this role is heavily focused on customer service, be ready to share examples of how you've successfully assisted users in the past. Highlight your ability to listen, empathise, and communicate effectively with different audiences.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified problems and implemented solutions. This will show your proactive approach to service delivery and your capability to handle technical faults efficiently.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about their approach to continual improvement initiatives or how they support employee growth, which aligns with their values.
